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Issue with Message Button on 9971 phone when Voicemail Pilot Number Configured as E.164 format

jaseemci
Level 1
Level 1

Hello Experts,

I'm experiencing an issue. When I configure voicemail pilot as E.164 (e.g +140011101), the Message Button on the Cisco 9971 IP Phone is not working (Not dialing anything if we press the button). SCCP phones are working fine with the same configuration.

 

It is working if the pilot number is 4 digit (eg. 1101)

 

Setup:

Voicemail Profile > Voicemail Pilot = +140011101 > Route Pattern = +140011101 > SIP Trunk to CUC

1 Reply 1

Can you try the pilot as \+140011101