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Beginner

Issues with incoming calls CUCM 8.5

Outgoing calls works perfectly

but incoming don't work, can someone advice

here are the #debug mgcp events

 

 

3900series#
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_sys_msg(208):[lvl=0]MGCP sys msg: (EXTERNAL_EVENT)
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/xlate_mgcp_sys_ev(69):[lvl=0]xlate sys msg: (EXTERNAL_EVENT, 264873C)
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_sys_msg(217):[lvl=0]sys msg values: (INVALID MGCP EVENT, 0,  , 0, CALL_IDLE)
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_handle_cmapp_event(441):[lvl=0]process
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_cmapp_send_keepalive(286):[lvl=0]send NTFY KeepAlive
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/send_mgcp_empty_notify_msg(3675):[lvl=1]endpt *, complete_endpt *@3900series
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_get_ne_info(2768):[lvl=1]Used endpoint NE 192.168.0.3
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_enq_retx_msg(911):[lvl=0]trans_id 402909875,ntfy_ent 192.168.0.3
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_root_get_profile(1905):[lvl=0]Entered
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/MGCP_NEDB_get_next_addr(1211):[lvl=1]
NOTIFY ENTITY = 192.168.0.3
next->192.168.0.3
      <END>
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_add_trans_id_rec(1167):[lvl=1]Add trans id (402909875, 18189B38) record
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_stw_timer_start(393):[lvl=0]timer type 0, duration 500
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_stw_timer_start(393):[lvl=0]timer type 15, duration 20000
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/send_mgcp_empty_notify_msg(3738):[lvl=2]NTFY Packet sent successfully - *
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_count_active_mgc_msg_stat(239):[lvl=1]MGC stat - 192.168.0.3, total=1462, succ=1461, failed=0
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_mgcp_msg(3507):[lvl=0] : <NEW MGCP MSG From CA>
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_msg_ack(6876):[lvl=0]Entered
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_count_active_mgc_msg_stat(239):[lvl=1]MGC stat - 192.168.0.3, total=1462, succ=1462, failed=0
*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_msg_ack(6948):[lvl=1]Removing msg : NTFY 402909875 *@3900series MGCP 0.1
X: 0
O:

*Jun  3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_socket(3618):[lvl=0]Entered
3900series#
3900series#
3900series#
3900series#
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_sys_msg(208):[lvl=0]MGCP sys msg: (EXTERNAL_EVENT)
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/xlate_mgcp_sys_ev(69):[lvl=0]xlate sys msg: (EXTERNAL_EVENT, 2648750)
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_sys_msg(217):[lvl=0]sys msg values: (INVALID MGCP EVENT, 0,  , 0, CALL_IDLE)
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_handle_cmapp_event(441):[lvl=0]process
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_cmapp_send_keepalive(286):[lvl=0]send NTFY KeepAlive
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/send_mgcp_empty_notify_msg(3675):[lvl=1]endpt *, complete_endpt *@3900series
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_get_ne_info(2768):[lvl=1]Used endpoint NE 192.168.0.3
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_enq_retx_msg(911):[lvl=0]trans_id 402909876,ntfy_ent 192.168.0.3
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_root_get_profile(1905):[lvl=0]Entered
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/MGCP_NEDB_get_next_addr(1211):[lvl=1]
NOTIFY ENTITY = 192.168.0.3
next->192.168.0.3
      <END>
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_add_trans_id_rec(1167):[lvl=1]Add trans id (402909876, 18189B38) record
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_stw_timer_start(393):[lvl=0]timer type 0, duration 500
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_stw_timer_start(393):[lvl=0]timer type 15, duration 20000
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/send_mgcp_empty_notify_msg(3738):[lvl=2]NTFY Packet sent successfully - *
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_count_active_mgc_msg_stat(239):[lvl=1]MGC stat - 192.168.0.3, total=1463, succ=1462, failed=0
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_mgcp_msg(3507):[lvl=0] : <NEW MGCP MSG From CA>
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_msg_ack(6876):[lvl=0]Entered
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_count_active_mgc_msg_stat(239):[lvl=1]MGC stat - 192.168.0.3, total=1463, succ=1463, failed=0
*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_msg_ack(6948):[lvl=1]Removing msg : NTFY 402909876 *@3900series MGCP 0.1
X: 0
O:

*Jun  3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_socket(3618):[lvl=0]Entered

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

There is no calling party

There is no calling party info in the debug. If it is an incoming call from your Telco then you need to talk to them.

Manish

16 REPLIES 16
Cisco Employee

Hi Neba,Can you check a

Hi Neba,

Can you check a couple of things on the gateway / PRI config on CUCM page :

1. CSS for Incoming calls should have access to the phones

2. 'Significant digits' should be the same as the number of digits in the extension being called, like if your internal extensions are 4 digits then it should be 4.

If you make any changes then reset the MGCP ports on cucm and do a no mgcp / mgcp on gateway and test again.

HTH

Manish

Beginner

Hi Manish, The significant

Hi Manish,

 

The significant digit i have selected is "all"

The voice i get is the number am trying to dial is not correct

and trying to reach 222510208

Beginner

Can you share debug isdn q931

Can you share debug isdn q931 for incoming call on GW

Beginner

Something strange i don't

Something strange 

i don't have logs when  calling the number

3900series#debug isdn q931
debug isdn q931 is              ON.
3900series#

 

Beginner

add terminal monitor command

add terminal monitor command so that  you can see logs

Make a test incoming call

Beginner

I did but can't see those for

I did but can't see those for incoming calls

but i can see those for outgoing calls

Beginner

Open ticket with service

Open ticket with service provider, n

Beginner

hmmmmmmmmmmmmm ok so you mean

hmmmmmmmmmmmmm ok

 

so you mean is like they have blocked incoming calls at their end towards this E1

Beginner

Ok good good is working now

Ok good good 

is working now perfectly

 

but the incoming calls don't show the number

it shows but unknown number. is it at my end or i have still contact the provider?

Yes, Please make sure your SP

Yes, Please make sure your SP has enabled the Caller ID for your PRI or FXO lines. If they say it's enabled and you still don't see it then run Debug on Gateway to see if you can see number in there.

Beginner

Here is what i have from the

Here is what i have from the debug isdn q931

 

*Jun  8 13:05:05.627: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8  callref = 0x08EC
        Sending Complete
        Bearer Capability i = 0x8090A3
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA18393
                Preferred, Channel 19
        Called Party Number i = 0xC1, '222510201'
                Plan:ISDN, Type:Subscriber(local)
*Jun  8 13:05:05.631: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0x88EC
        Channel ID i = 0xA98393
                Exclusive, Channel 19
*Jun  8 13:05:05.631: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8  callref = 0x88EC
        Progress Ind i = 0x8088 - In-band info or appropriate now available
3900series#

 

Beginner

hey, Can someone explain to

hey,

 

Can someone explain to me if the debug shows any info regarding the incoming number? because all i see is the called party

Cisco Employee

There is no calling party

There is no calling party info in the debug. If it is an incoming call from your Telco then you need to talk to them.

Manish

geo Beginner
Beginner

Hi Manish, can u help me i

Hi Manish,

 

can u help me i have some issues in my cucm v 7.0.2 some time the calling part cant hear  the ring back sound.

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