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its-CISCO. script on Cisco 2800 problem

Dear all,

I have a problem with its-CISCO. script. I downloaded this file from Cisco and run on my Cisco 2800 voice gateway. The problems are:

- I can not hear prompt. I take a inbound call from PSTN, it connect but no prompt.

- I press 0 for operator but it takes about 10 seconds to connect to operator number. It's too long, right? How can I fix it?

Here are some outputs of configuration, flash: content and debug voice application script:


voice class custom-cptone vn
dualtone disconnect
  frequency 425 425
  cadence 500 500 continuous
voice-card 0
service inbound_ivr flash:its-CISCO.
  param aa-pilot 499
  paramspace english index 0
  paramspace english language en
  paramspace english location flash:
  param operator 4100
  paramspace english prefix en


voice-port 0/3/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone vn
supervisory dualtone-detect-params 1
no battery-reversal
timeouts call-disconnect 1
timeouts ringing 5
caller-id enable


dial-peer voice 29 pots
description PSTN number 7722086
service inbound_ivr
destination-pattern .T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
port 0/3/0
forward-digits all


dial-peer voice 4 voip
description ***** Inbound to HAN *****
destination-pattern 4...
modem passthrough nse codec g711alaw redundancy
session target ipv4:
dtmf-relay rtp-nte
codec g711ulaw
no vad


Directory of flash:/

    1  -rw-    59846440                    <no date>  c2800nm-adventerprisek9_ivs-mz.124-24.T.bin
    2  -rw-      198423                    <no date>
   22  -rw-        5962                    <no date>  welcome5.tcl
   23  -rw-        7464                    <no date>  oscv4_final.tcl
   24  -rw-     1016832                    <no date>  app-b-acd-
   25  -rw-       30421                    <no date>  app-b-acd-
   26  -rw-       55599                    <no date>  app-b-acd-aa-
   27  -rw-       75650                    <no date>
   28  -rw-       83291                    <no date>
   29  -rw-       63055                    <no date>
   30  -rw-       37952                    <no date>
   31  -rw-      496521                    <no date>
   32  -rw-      123446                    <no date>
   33  -rw-       42978                    <no date>
   34  -rw-       42978                    <no date>
   36  -rw-        5962                    <no date>  welcome_hcm.tcl
   39  -rw-        7156                    <no date>  its-CISCO.
   40  -rw-      198423                    <no date>
   42  -rw-      198423                    <no date>

debug voice application script

*Apr 23 05:51:10.711: //106//TCL :/tcl_PutsObjCmd: proc act_Setup
*Apr 23 05:51:10.711:
*Apr 23 05:51:10.711: //106//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
*Apr 23 05:51:10.711:
*Apr 23 05:51:10.711: //106//TCL :/tcl_PutsObjCmd:
*Apr 23 05:51:10.711:
*Apr 23 05:51:10.711: //106//TCL :/tcl_PutsObjCmd:
*Apr 23 05:51:10.711:
*Apr 23 05:51:10.711: //106//TCL :/tcl_PutsObjCmd:

*Apr 23 05:51:10.711:       <----------------------------------------------- I press 0 here
*Apr 23 05:51:33.891: //106//TCL :/tcl_PutsObjCmd: 
proc act_GotDest <----------------------------------------------------- connect to operator number here.
*Apr 23 05:51:33.891:
*Apr 23 05:51:45.243: //106//TCL :/tcl_PutsObjCmd:
Connection success
*Apr 23 05:51:45.243:

Could you please tell me how to fix it? Thank you very much.


Re: its-CISCO. script on Cisco 2800 problem

I have this TCL application working before.

Try configuring a simple inbound dial-peer like shown below:

dial-peer voice 29 pots

     service inbound_ivr

     incoming called number 7722086

     port 0/3/0


Re: its-CISCO. script on Cisco 2800 problem

Thanks William. Last time when you run this application script, how did you name the prompt file. I mean or Is there any more param to be configured for this?


Re: its-CISCO. script on Cisco 2800 problem

i did not rename any prompts. I just uncompressed the tar file to the flash of the router.


Re: its-CISCO. script on Cisco 2800 problem

I find my problem is:

- I press 0 while the prompt is playing and it takes 10 seconds to connect to the operator.

- I press 0 after the prompt and it connect to the operator immediately.

So my question is what if my prompt is long and a person from PSTN want to press 0 before the prompt end. Is there any way to modify the script to do it?

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