Im trying to deploy a IVR solution for group of company which are serve by one cucm and using UCCX.
prompt should be as follows.
1- Welcome prompt
2- dial by extension prompt (without press any digit)
3- press "0" for reception
for each company we should have separate welcome prompt and all above 3 steps.
each company have assigned separate PSTN numbers for reception and separate number levels (company A- 3XXX company B-5XXX).
Calls from outside to particular company (currently route only to the reception) should go through above steps and calls in between companies should be just 4 digit dial.
Please help to deploy this kind of scenario.
You can download some good examples of CCX scripts here:
If you still need assistance building this I suggest you hire reputable company to do this.
You could set up 3x separate scripts for the above so all 3 are independent from each other - remember they may wish in the future to expand "their" script or set up a single script and then use different triggers to identify each company and then based upon the trigger provide the different prompts, press 0 options
yes they will request to expand later. so i prefer independent setup for each.
please let me know the step that i can follow for deploy this.
Here I attached a script that meet your needs.
You have to create an UCCX application for each company using the same script.
Each application will have a Trigger and consequent directory number that could be translated from the DID number of each company.
Once you create an application you will see that you can specify some parameters:
-WelcomePrompt (This is the welcome Prompt)
-InvalidExt (This is the prompt saying that the caller has selected an invalid extension)
-ExtensionOption (This prompt is the menu 0- operator or enter the extension)
-WaitForOperator (After 3 failed attempts the script will redirect the call to the operator using this prompt as announcement)
You have to create and upload those prompts and all should work as expected.
I would do this with a Unity Connection call handler and when they're ready to use the IVR/ACD functionalities of UCCX, then go ahead and build their script.
If you stick with CCX, I suggest you build a management application that will allow them to record and change the greetings for all 3 applications.
Hi Mr. Carlo,