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Alex55555
Beginner

IVR TCL question, please help

  1. I make a call to number ZZZ;
  2. I hear welcome.au prompt;
  3. I dial valid extension and see call is transferred to that extension;
  4. I see incoming call on the extension number;
  5. I decline the call on the extension called number;
  6. Then I see that my call is not disconnected (as it supposed to be) but it is then transferred to operator number 1330. Why? I want it to be disconnected.

 

How to disconnect the call after decline on called number?

 

Here my config:

Incoming dial-peer:

dial-peer voice 5 voip

description Optimum SIP trunk Incoming

translation-profile incoming SIPInbound

service ivr_optimum

session protocol sipv2

incoming called-number ZZZ

voice-class sip bind control source-interface FastEthernet0/1

voice-class sip bind media source-interface FastEthernet0/1

dtmf-relay rtp-nte sip-notify

codec g711ulaw

 

Application:

application

service ivr_optimum flash:optimum/optimum.tcl

  paramspace english language en

  paramspace english index 0

  param aa-pilot ZZZ

  param operator 1330

  paramspace english location flash:optimum/

 

Files on router flash:

voice02#sh flash: | i optimum/

8185 Nov 6 2020 16:17:18 +03:00 optimum/optimum.tcl

00523 Nov 6 2020 16:18:46 +03:00 optimum/en_welcome.au

 

TCL script in the attachment (I found it in the Internet and changed only name not itself).

 

Besides this problem all is working well.

4 REPLIES 4
Alex55555
Beginner

# Script Locked by: khom
# Script Version: 2.0.2.0
# Script Name: its_CISCO
# Script Lock Date: Wed Jul 2 09:22:04 2003
#------------------------------------------------------------------
#
# November 27, 2001, Satish Ananthanarayana (sanantha@cisco.com)
#
# Modification History:
# --------------------
# May 20, 2008, Jasmine Kalaiselvan (jkalaise@cisco.com)
#
# Modified the script to do leg setup and then handovers the call
# to Default IOS app. DDTS for this change: CSCsq35953 CSCsl08148
#
# --------------------------------------------------------
# Copyright (c) 2001 by cisco Systems, Inc.
# All rights reserved.
#------------------------------------------------------------------
#
# Description:
# This is a TCL IVR script for the IOS Telephony Service and
# Call Manager (CM) offload scenario. The IVR script plays a
# welcome prompt to the user and prompts the user to enter a
# destination number when the user dials the auto-attendant number
# (aa-pilot configured in the CLI). The script collects the digits that
# the user has entered and hands the call to the enhanced session
# application (named Default). The session application
# returns once there is a disconnect (if the call is established)
# or if a call setup problem occurs.
# The operator support is also included, if the user does not dial
# any number or enters "0" the user will be transfered to an operator
# (if operator number is configured in the CLI). If the user enters
# an invalid number, the user will be prompted again to re-enter
# the number for upto 3 times before disconnecting the call.
#
#-------------------------------------------------------------------
#


proc init { } {
global param1
global selectCnt
global callInfo
global legConnected
global maxExtensionLen

set param1(interruptPrompt) true
set param1(abortKey) *
set param1(terminationKey) #

set selectCnt 0
set legConnected false
}

proc init_ConfigVars { } {
global destination
global aaPilot
global oprtr
global maxExtensionLen

# aa-pilot is the IVR number configured on the gateway to be used by the customer
# operator is the operator number for assisted calling

if [infotag get cfg_avpair_exists aa-pilot] {
set aaPilot [string trim [infotag get cfg_avpair aa-pilot]]
} else {
set aaPilot "NONE"
}
if [infotag get cfg_avpair_exists operator] {
set oprtr [string trim [infotag get cfg_avpair operator]]
} else {
set oprtr "NONE"
}
if [infotag get cfg_avpair_exists max-extension-length] {
set maxExtensionLen [string trim [infotag get cfg_avpair max-extension-length]]
if { $maxExtensionLen < 0 } {
call close
}
} else {
set maxExtensionLen 5
}
}

proc init_perCallVars { } {
puts "\nproc init_perCallvars"
global ani
global digit_enabled
global fcnt
global retrycnt
global dnis

set fcnt 0
set retrycnt 6
set ani ""
set dnis ""

set digit_enabled "FALSE"
set ani [infotag get leg_ani]
puts "\nANI $ani"
set dnis [infotag get leg_dnis]
puts "\nDNIS $dnis"
}

proc act_Setup { } {
global param1
global selectCnt
global dest
global beep
global callInfo
global dnis
global fcnt
global aaPilot
global oprtr
global busyPrompt
global legConnected

puts "proc act_Setup"
set busyPrompt _dest_unreachable.au
set beep 0
init_perCallVars
infotag set med_language 1

if { ($dnis == "") || ($dnis == $aaPilot) } {
leg setupack leg_incoming
leg proceeding leg_incoming
leg connect leg_incoming
set legConnected true

puts "\nNo DNIS\n"
set param1(dialPlan) true
leg collectdigits leg_incoming param1

media play leg_incoming _welcome.au %s1000 _enter_dest.au
} else {
set fcnt 6
leg setupack leg_incoming
#handoff callappl leg_incoming default "DESTINATION=$dnis"
set callInfo(alertTime) 30
leg setup $dnis callInfo leg_incoming
fsm setstate HANDOFF
}


}

proc act_GotDest { } {
global dest
global maxExtensionLen
global destExtLen
global callInfo
global oprtr
global busyPrompt
puts "\n proc act_GotDest"
set status [infotag get evt_status]
set callInfo(alertTime) 30
puts "\n STATUS: $status"
puts "\n MAXEXTENSION: $maxExtensionLen"
if { ($status == "cd_004") } {
set dest [infotag get evt_dcdigits]

set destExtLen [string length $dest]
puts "\n DESTLEN: $destExtLen"
set extLength [expr $maxExtensionLen - $destExtLen]
if { $dest == "0" } {
set dest $oprtr
}
puts "\n extLength: $extLength"

#handoff callappl leg_incoming default "DESTINATION=$dest"
if {($maxExtensionLen > 0) && ($extLength >= 0)} {
leg setup $dest callInfo leg_incoming
} else {
set busyPrompt _bacd_invalidoption.au
act_Select
}
} elseif { ($status == "cd_001") || ($status == "cd_002") } {
set dest $oprtr
#handoff callappl leg_incoming default "DESTINATION=$dest"
leg setup $dest callInfo leg_incoming
} else {
if { $status == "cd_006" } {
set busyPrompt _dest_unreachable.au
}
puts "\nCall [infotag get con_all] got event $status collecting destination"
set dest [infotag get evt_dcdigits]
if { $dest == "0" } {
set dest $oprtr
#handoff callappl leg_incoming default "DESTINATION=$dest"
leg setup $dest callInfo leg_incoming
} else {
act_Select
}
}
}

proc act_CallSetupDone { } {
global busyPrompt
global legConnected

set status [infotag get evt_status]
if { $status == "ls_000" } {
puts "\n Connection success"
handoff appl leg_all default
act_Cleanup
} else {
if { $legConnected == "false" } {
leg proceeding leg_incoming
leg connect leg_incoming
set legConnected true
}
puts "\n Call failed. Play prompt and collect digit"
if { ($status == "ls_007") } {
set busyPrompt _dest_busy.au
}
act_Select
}
}

proc act_Select { } {
global destination
global promptFlag2
global destBusy
global param1
global fcnt
global retrycnt
global busyPrompt

puts "\n proc act_Select"

set promptFlag2 0
set param1(interruptPrompt) true
set param1(abortKey) *
set param1(terminationKey) #
set param1(dialPlan) true
set param1(dialPlanTerm) true

leg collectdigits leg_incoming param1
if { $fcnt < $retrycnt } {
media play leg_incoming $busyPrompt %s500 _reenter_dest.au
incr fcnt
fsm setstate GETDEST
} else {
act_DestBusy
}
}

proc act_DestBusy { } {
puts "\n proc act_DestBusy"
media play leg_incoming _disconnect.au
fsm setstate CALLDISCONNECT
}

proc act_Cleanup { } {
call close
}

requiredversion 2.0
init

init_ConfigVars
#----------------------------------
# State Machine
#----------------------------------
set fsm(any_state,ev_disconnected) "act_Cleanup same_state"

set fsm(any_state,ev_disconnect_done) "act_Cleanup same_state"

set fsm(CALL_INIT,ev_setup_indication) "act_Setup GETDEST"

set fsm(GETDEST,ev_collectdigits_done) "act_GotDest HANDOFF"

#set fsm(HANDOFF,ev_returned) "act_CallSetupDone CONTINUE"

set fsm(HANDOFF,ev_setup_done) "act_CallSetupDone CONTINUE"

set fsm(CALLDISCONNECT,ev_media_done) "act_Cleanup same_state"

fsm define fsm CALL_INIT
# Script Approval Signature: C/775c

 

Alex55555
Beginner

any idias?

still need it

thank for share

IONIA
https://ionia.com.vn/6-cach-lua-chon-may-loc-nuoc-ion-kiem-tot-nhat
Alex55555
Beginner

what the use of the link?

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