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Beginner

Jabber Call Transfer

Hello,

Facing strange issue in jabber for windows call transferring:

Jabber windows client are selected to "Use My Computer for calls" to make/receive and transfer calls.

Scenario:

User A call User B, User B answers call from windows jabber 10.5.2 and consult transfer to User C. When User B call User C (By default User A should go on hold) at this stage call converts into conference automatically between User A-User B-User C. Not sure why conference is activating. This is happening with Jabber client only.

Transfer is working successful with IP Phones 7821, 7962.

We upgraded Jabber to latest version 11.0 but still facing same issue.

CUCM 10.5.2, IM&P 10.5.2

Any idea ?

Regards

5 REPLIES 5
Highlighted
Hall of Fame Cisco Employee

Have you actually tried the

Have you actually tried the behavior yourself??

Or is this what you got from and end-user?? plenty of times end-users do not actually understand the how-to and end up doing something else.

HTH

java

if this helps, please rate
Highlighted
Beginner

Yes,I have tested myself

Yes,

I have tested myself.

Regards

Highlighted
Beginner

Re: Yes,I have tested myself

Hi all,

 

Sorry to revive an old thread. One of our users has said that they are experiencing a similar situation, its intermittent.

 

Did you find out what was happening/find a solution?

 

Many thanks

Brad

Highlighted
Beginner

Re: Have you actually tried the

Hello,

I also have the same issue,
Call comes to user A (jabber), he tries to transfer the to user B (jabber), when he hits transfer button,a conference call is established, which is not what user A intended to do
Highlighted

Jabber Transfer Issue

User A connects to Customer -->Agent A use consult feature --> MOH not playing--> Call connects to conference with Agent B --> Agent A drops off the call (As expected) --> Both Agent B and customer drops off the call too 

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