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valery cottencin

Jabber can't control Deskphone


I configure a CUCM & IM presence and Unity Connection V9.1.

Jabber for windows is good for all (directory, voice mail,softphone,) but i can't conect with my deskphone 8941.


uc service OK on CUCM ,ok

gateway on IM presence OK.

End user with role Xfer Xconf ok and CTI enable.

If someone have an idea.Thanks

Jaime Valencia
Hall of Fame Cisco Employee

user/line/device associations are in place??

Correct CCMCIP and CTI profile??

Correct user roles for the phone model??



if this helps, please rate



if this helps, please rate

My end user config (below) and the line is associate with the same user.The CCMCIP and CTI service have the ip @ of my CUCM.

My Iphone and soft phone works good

You need to add your physical device under "Controlled Devices".  There should be a "Device Association" button right next to the Controlled Devices section where you can add your device.


I've already configure a physical device and it's allwas the same.

Best regards

What licenses do you have loaded on your elm?

Does it only support IM/Presence or does it support phone control as well.

Please see attached picture.

Best Regards


I'm in DEMO mode and i have only 3 phone connected.

Best regards

I'm in DEMO mode.

Do you have a  CCMCIP user under application users with the correct login details and your Jabber associated with this?

Best Regards

My user is associated with the CCMCIP profil.But where do you configure a CCMCIP user on IM presence or CUCM

Desk Phone Control Deployment

Computer Telephony Integration (CTI), or desk phone control, allows users to control their Cisco IP Phone

through Cisco Jabber. To enable desk phone control, you must set up a CTI UC service and assign it to a

service profile.

See the Cisco Unified Communications Manager Administration Guide for more information about how to

set up desk phone control for Cisco IP Phones.

Add CTI service

Soft clients use the CTI service for deskphone control


Step 1   Select                  User Management > User Settings > UC Service.
Step 2   Select                  Add New.
Step 3   Select                  CTI from the UC Service Type drop-down list box.
Step 4   Enter the computer telephone integration (CTI) settings in the following fields.



UC Service Type

Specifies CTI  as the UC service type.

Product Type

Specifies CTI as the product type.


Enter the name of the CTI service.                               Ideally the CTI service name should be descriptive enough for you to                               instantly recognize it.

Maximum characters: 50 (ASCII only).


(Optional) Enter a description that helps you                               to distinguish between CTI services when you have more than one                               configured. You can change the description if required.

Hostname/IP Address

Enter the address of the CTI service in                               one of the following forms:

  • Hostname
  • IP address
  • FQDN

This field must  exactly match the,                               hostname, IP address, or FQDN of the associated CTI service. If  the address of the CTI service changes, change this field value  accordingly.


Enter the port for the CTI service.

Default port: 2748

Allowed ports: 1-65535


This value must match the available port on the                               CTI service. Change the port number only if it conflicts with other                               services.


Specifies TCP as the default protocol.

Step 5   Select                  Save.

The Add Successful message appears and the CTI service is created in the Unified CM database.

Service profile setup

Best Regards

I've already configure this (look my first question and the screen shot associated)


well this is all you need on cm 9 and cups 9 it is on ver 7 you need the cti application user setup.

If you have followed the cisco guides on how to setup everything and it doesn't work try restarting the SIP proxy service and xcp router service on the CUPS side and the CTI service on the cm.

And also make sure under the phone or csf device line that at the bottom you associate the end user with that phone as well as on the deskphone under line 1.

Best Regards

see the following post: (hope this helps)

Easy Deskphone Control for Jabber 9.1

VERSION 5                  Click to view document history


Cisco Jabber for Windows 9.1

Windows XP or 7 // Windows 8 not supported yet

CUCM 8.6

CUPS 8.6

Cisco 7965 SCCP

Configuration Steps:

Please check the following on the phone you're going to control:


-Allow Control of Device from CTI (on the device and the line) and End User association with the device.

-Check that the Owner User ID is set to the Jabber user you want.

On Presence:

-Go to Application > Cisco Jabber:

- Check that the user is part of a CTI Gateway Profile

- Then go to CCMCIP Profiles ( if there's none you'll have to create it ) and see that there's the end user as well.

If  you've checked everything above the recommendation will be to restart  the CTI Manager service on the CUCM server that the  that should  restablish connection

Note:  Of course connectivity to the CUCM Server from the PC in question  should be confirmed to use this feature, that's a basic thing you might  want to check.

Best Regards

I've an NTP problem between CUCM and IM presence :


admin:utils ntp status
ntpd (pid 16545) is running...

     remote           refid      st t when poll reach   delay   offset  jitter
*   LOCAL(1)         2 u   53  128  377    0.406  -49.682   5.568

synchronised to NTP server ( at stratum 3
   time correct to within 61 ms
   polling server every 128 s

Current time in UTC is : Fri Dec 20 10:20:45 UTC 2013
Current time in Europe/Paris is : Fri Dec 20 11:20:45 CET 2013
admin:show timezone config
Current timezone: Central European Time (Europe/Paris)
Timezone version: 2013b

IM presence:

admin:utils ntp status
ntpd (pid 7803) is running...

     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================    3 u    -   64    3    0.206  10121.7 4017.33

   polling server every 16 s

Current time in UTC is : Fri Dec 20 10:21:26 UTC 2013
Current time in Europe/Paris is : Fri Dec 20 11:21:26 CET 2013
admin:show tim
admin:show timezone conf
admin:show timezone config
Current timezone: Central European Time (Europe/Paris)
Timezone version: 2012c

It's not the same timezone and my Im Presence serveur still unsynchronised

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