Jabber Connectivity Issue After Expressway Upgrade to Version 14/15

[liaz.zini]

Hello ,

After upgrading the Expressway version from 12.2.7 to either 14 or 15, all Jabber connections over MRA stopped working.

any idea?

[Mohammadreza Hadi]

on Expressway 14.x and later
you must upload "CA-Root" of CA-Issuer (who generate cert for Expressway-Core)
 >> onto CUCM-Pub >> tomcat-trust + Callmanager-trust
  >> then restart this services >> Cisco Tftp + Cisco Tomcat 

also on you must turn off >> TLS verification >> on Expressway-Core
 >> ssh with user admin to Expressway-Core >> enter this command >> 
        xconfiguration EdgeConfigServer VerfyOriginServer: off


for more info, see this related post & documets:

https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/217748-upload-the-root-and-intermediate-certifi.html

https://community.cisco.com/t5/unified-communications-infrastructure/mra-tls-between-expresswayc-and-cucm/td-p/4688606

[liaz.zini]

It is connected after upload certificate but if user associated to the cups pub it is no connect ,only sub working

[Mohammadreza Hadi]

what about doing test login of user in your LAN network (directly with CUP) ?..
is in LAN will connected with PUB ?
first check that in LAN & if issue is existed, fix that, then test from WAN-Expressway..

[liaz.zini]

in the lan is working , but if user connect via expressway not working via cups pub