Jabber disconnects randomly throughout the day

[rknowles]

Hi, my Cisco Jabber disconnects randomly throughout the day. I get "Connection to Phone Service failed. Error Code: CJ:100:2
I called my help desk and they stated it was my internet. However, I have no other issues with any other software. I am on zoom 4 to 5 hours per day and have no issues at all. My internet is 400/40. 

Any ideas about what might be causing this?

[rknowles]

I forgot to note. When this happens, I shut down Jabber and relaunch. It will then work for a few hours and disconnect again. 

[Jaime Valencia]

That could be the issue, but if they have not reviewed logs and a PRT there is no real way for them to tell that with complete certainty and sounds like that's their go-to reason to avoid looking into the issue.

If you're over MRA, they will need to review a PRT and EXP-E/EXP-E logs as well as CUCM logs

If you're over VPN, they will need to review a PRT, you VPN config and CUCM logs.

Reach out to your IT again and tell them you want proof of their claim and see what they say.