Jabber Error over Expressway

[Rajan R]

Hey Guys,

I have completed the setup (or so i assume). When I look intot the Jabber Logs it gives the below error. The host is reachable from outside.

Any ideas?

2014-10-13 15:17:11,495 INFO  [0x000016f4] [ls\src\http\CurlAnswerEvaluator.cpp(108)] [csf.httpclient] [http::CurlAnswerEvaluator::curlCodeToResult] - curlCode=[7] error message=[Failed to connect to expe.xxx.com port 8443: Connection refused] result=[HOST_UNREACHABLE_ERROR]
2014-10-13 15:17:11,495 INFO  [0x000016f4] [ls\src\http\BasicHttpClientImpl.cpp(373)] [csf.httpclient] [http::executeImpl] - *-----* HTTP response from: https://expe.xxx.com:8443/Y2RzcGwuY29t/get_edge_config?service_name=_cisco-uds&service_name=_cuplogin[1] -> 0.
2014-10-13 15:17:11,495 ERROR [0x000016f4] [ls\src\http\BasicHttpClientImpl.cpp(377)] [csf.httpclient] [http::executeImpl] - There was an issue performing the call to curl_easy_perform: HOST_UNREACHABLE_ERROR
2014-10-13 15:17:11,495 DEBUG [0x000016f4] [etutils\src\http\HttpRequestData.cpp(82)] [csf.httpclient] [http::HttpRequestData::returnEasyCURLConnection] - Returning borrowed EasyCURLConnection from request : 1

Thanks

VR

[Ayodeji Okanlawon]

I guess its as simple as Jabber is reporting.. Have you checked your DNS records? Do you have the A record for your expressway-e setup on your public DNS?

[Rajan R]

Yes. My A Record as well as SRV records are in place on my public dns and are verified.

Thanks

VR

[Ayodeji Okanlawon]

Please send your full jabber logs.

[Rajan R]

Please find attached.

Thanks

VR

[Ayodeji Okanlawon]

What is the status of your unified communications on your expressway-C. Is your XCP and XMPP router, http proxy service active?

[Rajan R]

Thanks Ayodeji. It is not. I have added the IMP server and all the services are active on the Presence Server. But says inactive on exp-c. On the Discovery Page for Presence in exp-c it says Jabber:Inactive.

Thanks

VR

[Ayodeji Okanlawon]

Is your traversal zone active between expwc and expwe? How is your expressway E configured? is it dual interface? Does your MRA Traversal zone point to the DNS name of the expressway E (which should resolve to the public ip address of expressway e)..

If you are using a single interface, you need to disable the second nic on your expressway-e

You need to configure NAT reflexion for expressway to be bale to reach the public IP of expressway-e

[Rajan R]

Traversal Zone is active. Exp-E has only one interface. It just says LAN1. This is virtual by the way. exp-E is on DMZ.  It does point to the DNS name of exp-e.

I am using one interface. How do I disable the second ?Where is NAT Reflexion configured ? On the firewall ?

Thanks

VR

[Ayodeji Okanlawon]

I believe you get the second nic when you have the Advanced Networking license.

Please look through this thread for similar issue on inactive jabber

https://supportforums.cisco.com/discussion/12200046/mobile-remote-access-expressway-inactive-jabber

Yes NAT reflection is configured on firewall