Jabber for andoid not reggister in CUCM

[gsilva]

Hi all,

My customer have the CUCM 9.1 and CUCM IM CUP 9.1.

They need use the jabber for android, Iphone and TAB but it not are registering in the CUCM.

Jabber for android version 9.6.1 , in a Galaxy S3

I created the devices, and associate the end user, but the Jabber only is registered with el Presence, they have IM and Precense but not register with the CUCM. Not is posible call with the jabber.

Please I need your help.

Thanks a lot.

Guillermo Silva B

[Brian Meade]

Create a problem report and upload the logs it creates.

[gsilva]

Hi Brian,

I attach the problem report from a Device Samsung S3 with android.

Thanks,

Guillermo

[Brian Meade · Accepted solution]

Looks like it's failing to resolve the names of the CUCM servers in order to register:

05-26 18:03:48.265 18388 12904 E         : ERROR [0x5ba75440] [src/config/XmlConfigUtils.cpp(92)] [csf.ecc] [resolveHostnameAndStore] - Could not resolve IP address for hostname:CLSAN-CUCM-PUB
05-26 18:03:48.275 18388 12904 E         : ERROR [0x5ba75440] [src/config/XmlConfigUtils.cpp(92)] [csf.ecc] [resolveHostnameAndStore] - Could not resolve IP address for hostname:CLSAN-CUCM-SUB
05-26 18:03:48.275 18388 12904 E         : ERROR [0x5ba75440] [src/config/XmlConfigUtils.cpp(115)] [csf.ecc] [updateXmlWithResolvedHostname] - Could not get IP address for processNodeName: CLSAN-CUCM-PUB
05-26 18:03:48.275 18388 12904 E         : ERROR [0x5ba75440] [src/config/XmlConfigUtils.cpp(115)] [csf.ecc] [updateXmlWithResolvedHostname] - Could not get IP address for processNodeName: CLSAN-CUCM-SUB

You can change them from names to IP addresses in CUCM under System->Server or you can resolve the DNS issue.

[gsilva]

Hi Brian,

Thanks for your response.

Which change do you things is the best. Change de hostname for IP address or check the DNS Issue.

If i change the hostname for IP address, the service isn´t affect?

The DNS issue is present only with the external device ? Movil Phone ?

When i use the Jabber for windows, it work fine.

Thanks a lot

Guillermo

[Brian Meade]

You need to restart CallManager service when changing the hostname to IP address so that will be an outage assuming that is okay.  Most people set the server names to IP addresses.

Sounds like maybe the Windows PCs are getting different DNS settings than the Android/iPhones.

[Leonardo Santana]

Hello,

You can use IM but not the call features or the icon to call other user does not appear?

You can not call from Cisco Jabber?

Your are using LDAP to sync users?

[Brian Meade]

You can see from the problem report that it's failing to register to CUCM so inbound/outbound calling will not be possible.  It's failing to register to CUCM due to a DNS failure and the config file having hostnames of the CUCM servers rather than IP addresses due to the System->Server configuration in CUCM.

[David Hailey]

Is it just the Android devices running 9.6.1 that are not registering?

Hailey

[gsilva]

Hi David,

I tested with android and a Iphone and Both not registering in the CUCM.

Both register with IM&Precense. They only can send IM but can´t call with the jabber.

Thanks,

Guillermo