Hi Team,
We have a Jabber implementation - Citrix Xendesktop with Jabber 12.7 along with JVDI on Dell thin clients. Remote users come through MRA and use either mobile clients or BYOD with Jabber windows clients. QoS is set all throughout on internal network. External calls go through the cube towards the SIP provider. We have also a client based second voice stream towards a voice recording solution. We have many users complaining about voice quality (e.g. during the call they had a silence for 10 secs, or voice is sounding robotic etc.. but no one way voice issues). I want to get a view from experts here on what are the Cisco recommended tools to monitor and identify the root cause for such a scenarios especially JVDI and MRA scenarios.
thanks
