Jabber for WIndows Dialing To VCS Control Registered Endpoints

[Timothy Woods]

CUCM 9.1, VCS Control X8,6

From jabber I want to dial to EPs registered to VCS Control using <alphanumeric alias>@vcs.domain. 

- On CUCM I have created a sip trunk that points to VCS Control (I also created proper xforms on the VCS Control).

- On CUCM I created the SIP route pattern of 'vcs.domain' which points to the trunk

From Jabber for windows, if I dial an EP with a VCS Control registered alias of <numeric alias>@vcs.domain, this call successfully connects. But if I dial a VCS Control registered EP with an alias of <alphanumeric alias>@vcs.domain, the call fails (checking VCS Control's event log, this call attempt never makes it to the VCS Control). 

Will jabber for windows dial a URI that is <alphanumeric>@vcs.domain? Or is Jabber/CUCM limited to dialing only <numeric>@vcs,domain? ((I know CUCM has the directory URIs that can be "dialed"-- but this is actually dialing the numeric DN assigned to the directory URI).

Thanks for any guidance...

[Manish Gogna]

Hi Timothy,

Please check the following

https://www.cisco.com/c/en/us/support/docs/unified-communications/telepresence-video-communication-server-vcs/118884-config-vcs-00.html

Manish

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[Jaime Valencia]

Just to doublecheck, but have you enabled URI dialing on Jabber?

[Timothy Woods]

Thanks Jaime, I'm in the process of checking this.

Just to be sure, this is checked/changed within the JfW config file contained on the ftp server?

[Jaime Valencia]

Yes, that's in the .xml file

[Timothy Woods]

The issue remains unresolved. A couple of items: (1) There was not an .xml file on the TFTP. So jabber was using the default (which has URI dialing disabled. (2) I used the jabber 'configurator' to create the configuration with URI dialing enabled (screenshot included). (3) I titled the file "jabber-config.xml " and uploaded it to the TFTP.
Unfortunately when trying to dial a URI the same thing happens. A video calling window does not open when a URI is dialed. It appears that nothing is happening when dialing a URI. (I also checked the VCS to see if the call came in, it did not).
A couple of other items:
- The SIP neighbor from CUCM to VCS is valid and working. A rule for 10 digit dialing to route to the VCS works and will connect calls.
- A rule for domain dialing is also configured to route to the VCS Neighbor.

[Timothy Woods]