Jabber for Windows Registration Issue

[Nishant Savalia]

I have been facing issue with J4W registration and display error "no connection to server". Following is the version detail:-

Version CUCM and IM&P---> (10.5.2)

On-Premises login

During analysis, i found 2 things in logs:-

1). Unable to download jabber-config.xml file (Download of TFTP File failed for server ) //// all the other xml files are succesfully downloaded which may indicate that there is an absence of jabber-config.xml file.

2). While signing into presence "OnLoginError: (data=0) LERR_JABBER_UNREACHABLE <16>: "

[rc\cert\common\BaseCertVerifier.cpp(250)] [csf.cert.] [cert::BaseCertVerifier::checkIdentity] - About to verify the Subject Alt Name.
[ls\src\cert\common\CertVerifier.cpp(154)] [csf.cert] [cert::CertVerifier::checkIdentifier] - Verifying identity '162.20.10.30'       
[rc\cert\utils\AltNameParserImpl.cpp(349)] [csf.cert.utils] [cert::AltNameParserImpl::verify] - Looking for match with 162.20.10.30   
[rc\cert\utils\AltNameParserImpl.cpp(400)] [csf.cert.utils] [cert::AltNameParserImpl::verify] - No Match Found    

I tried to change the IP address to FQDN under System---> Server, but after that the connection is lost between CUCM and IM&P.

Attached is the log file and snapshot of IM&P.

- See more at: https://supportforums.cisco.com/discussion/12490406/jabber-windows-registration-issue#sthash.E2wXb4iJ.dpuf

[Dennis Mink]

To see if your Jabber file is available, check:

http://<ip address of CUCM TFTP server>:6970/jabber-config.xml

if you made changes to the jabber-config file, stop and start the TFTP service on the relevant server.

[Nishant Savalia]

Hi Dennis,

I did checked to see manually "jabber-config.xml" but the page remain blank. And, no changes made to jabber-config.xml file

[Dennis Mink]

upload a new jabber-config.xml file if it is blank

[Ayodeji Okanlawon]

Nishant,

Sorry for the late reply. You may well have resolved this  by now, if you have can I suggest that you update the post with the resolution so others may benefit.

Looking at the logs, I can see that Jabber is trying to login to the IMP server below, but its returning server unreachable error.

Signing into Presence Server. Server: 162.20.10.30, login mode: ON_PREM, result: 0

[IMPStackCap::Login::OnLoginError] - ****************************************************************

[IMPStackCap::Login::OnLoginError] - OnLoginError: (data=0) LERR_JABBER_UNREACHABLE <16>:

[IMPStackCap::Login::OnLoginError] - ****************************************************************

We will need to look at the IMP logs to know what is going on. Let me know if you still need help with this.