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Jabber on Zebra TC51

My Company is looking at using Zebra TC51-HC devices loaded with Jabber to replace dedicated bar-code scanners and wifi phones. One issue im seeing is that the Jabber app in speaker mode is horrible/unusable. It appears that the device attempts to adjust gain but it like it turns it down instead of up. I also get a lot of echo meaning there is some playback delay. Any one else using Jabber of Zebra Android devices with this issue? Will TAC look at this or is it a device manufacturer issue?

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11 REPLIES 11
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Rising star

Re: Jabber on Zebra TC51

Janis,

I found this Planning Guide for Cisco Jabber 11.9 (I don't know which version of Jabber you are running). Check out the Requirements Chapter for more information.

Planning Guide for Cisco Jabber 11.9 - Requirements [Cisco Jabber for Windows] - Cisco

Kelli Glass

Moderator for Cisco Customer Communities

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Re: Jabber on Zebra TC51

Working with this in the Early adapter community.

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Re: Jabber on Zebra TC51

Do you have a link for that community?

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Re: Jabber on Zebra TC51

You have to sign up for CCP and join the trial.

Collaboration Customer Connection (members only)

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Community Manager

Re: Jabber on Zebra TC51

jbuikauskis

Janis,

I see you're a registered participant of the Jabber for Android Early Adopter Trial.

Did you mean to post this in the Jabber for Android Early Adopter Trial community space: https://communities.cisco.com/community/technology/customer-connection/ccp-private/ccp-collaboration/jabber_android_trial

All the best,

Christopher McAlpin

Early Adopter Program - Customer Engagement

Cloud Collaboration Technology Group

Cisco Systems

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Community Manager

Re: Jabber on Zebra TC51

jbuikauskis

Janis,

Disregard, I see you have already posted in the Jabber for Android community: https://communities.cisco.com/message/274695

All the best,

Christopher McAlpin

Early Adopter Program - Customer Engagement

Cloud Collaboration Technology Group

Cisco Systems

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Beginner

Re: Jabber on Zebra TC51

You might consider running Zebra's Workforce Connect Voice software on the TC51-HC rather than trying to use the Jabber soft phone on that device.  Workforce Connect Voice is a soft phone that will register to CUCM.  If you get the Premium version you can even have more advanced CUCM functionality like multiple line appearances, group pickup, etc.  Essentially CUCM considers the Zebra device a 9971 and you configure it as if it were a Cisco endpoint. 

Shane

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Re: Jabber on Zebra TC51

Thanks Sjdamme.

We did demo that software in the basic and premium as well as with the Rauland option. The issue is that it requires double licensing. Also, the WFC software will not use HTTP GET to fetch the config file as all other Cisco devices do making a requirement to open true TFTP port and ephemeral port range to our TFTP boxes. The other issues I found is that WFC was not fitting our QoS profiles for WLAN nor was the software it self doing any tagging.

The benefits of sticking with Jabber are too many so we decided to go with Jabber for our deployment.

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Beginner

Re: Jabber on Zebra TC51

Hi Janis,

I'm looking to do the same as you, run Jabber on a Zebra TC51, however we'll be registering Jabber to CME.

Can you advise what Jabber version you've installed on the Zebra and whether you're registering Jabber to CUCM or CME?

If CME, can you also advise the version of IOS/CME you're running for this solution?

David

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Re: Jabber on Zebra TC51

Hi David.

We will be pushing the latest 11.9.x. Our call control is CUCM 10.5.2.

An important factor to think about is that the app does want to shut down for no expected reason and will not auto launch if device is restarted. Its not an always-on app like some others (Zebra WFC Voice). We are looking at ways to force the app to be running at all times via MDM.

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Beginner

Re: Jabber on Zebra TC51

Sorry to bring up an old post.  I was hoping you might still be around Janis.  We are in the process of deploying the Zebra TC51s in our environment.  I saw in these posts that you were considering both Jabber and the Zebra WFC Voice client as a voice/telephony solution.  Did you in fact trial both clients?  If so, can you provide some feedback or opinion based your experience which client is a better option? And, why?