We are deploying Mobile and remote access in the below topology
We are are using desktop sharing feature inside the network without any issue.
Our issue is related to the users login using MRA feature. the sharescreen option is greyed out.
when we have user logging from outside with user logging from internal network, the outside user has share screen button greyed out. for the internal user, the button is working.
when the internal user press the share screen button, it is not reaching the outside user.
kindly advise how to solve this issue.
thanks in advance
What are the jabber and Expressway versions in use? Please check the following bug
Thanks for your reply.
Expressway version is 8.6.2.
I want to ask you also about file transfer with MRA, it is greyed out also. do you know why ? is it the same like share screen ?
As per the MRA deployment guide ( page 28 ) , it is an unsupported feature