01-11-2021 02:25 AM
Hi all
When I make a call to a company and I get a operator menu of options (the typical press "1" if you want to speak to sales, "2" if you want to speak to support etc....) the keypad presses are ignored on Jabber.
Nothing happens either clicking on a number of the virtual keypad or pressing a number on my own keyboard. I can hear the single "beep" feedback when pressing the key but nothing happens, key press is ignored.
I am using Jabber version 12.9.4 on the mac.
01-11-2021 02:51 AM
01-11-2021 03:36 AM
Hello @fsanchez1
You will need to check the DTMF settings that you have with your Telephony Provider and more specifically to identify if your DTMF settings on your gateway (CUBE) dial-peers match the standards of your Provider.
George
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: