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Last out of services information on Cisco phone

William Kok
Beginner
Beginner

Does anyone got any informaton of the meaning on the code of ReasonForOutOfService from the debug display on the Cisco Phone web page?

1 Accepted Solution

Accepted Solutions

Jason Wiatr
Cisco Employee
Cisco Employee

Here is a List of the reason codes for LastOutOfServiceInformation

ReasonForOutOfService=10    --  TCPtimedOut - The TCP connection to the Cisco Unified Communication Manager experienced a timeout error

ReasonForOutOfService=12    --  TCPucmResetConnection - The Cisco Unified Communication Manager reset the TCP connection

ReasonForOutOfService=13    --  TCPucmAbortedConnection - The Cisco Unified Communication Manager aborted the TCP connection

ReasonForOutOfService=14    --  TCPucmClosedConnection - The Cisco Unified Communication Manager closed the TCP connection

ReasonForOutOfService=15    --  SCCPKeepAliveFailure - The device closed the connection due to a SCCP KeepAlive failure

ReasonForOutOfService=16    --  TCPdeviceLostIPAddress - The connection closed due to the IP address being lost.  This may be due to the DHCP Lease expiring or the detection of IP address duplication. 

                                                           Check that the DHCP Server is online and that no duplication has been reported by the DHCP Server

ReasonForOutOfService=17    --  TCPDeviceRegsistrationTimedOut - The device closed the TCP connection due to a registration timeout

ReasonForOutOfService=18    --  TCPclosedConnectHighPriorityUcm - The device closed the TCP connection in order to reconnect to a higher priority Cisco Unified CM

ReasonForOutOfService=20    --  TCPclosedUserInitiatedReset - The device closed the TCP connection due to a user initiated reset

ReasonForOutOfService=22   --  TCPclosedUcmInitiatedReset - The device closed the TCP connection due to a reset command from the Cisco Unified CM

ReasonForOutOfService=23    --  TCPclosedUcmInitiatedRestart - The device closed the TCP connection due to a restart command from the Cisco Unified CM

ReasonForOutOfService=24    --  TCPClosedRegistrationReject - The device closed the TCP connection due to receiving a registration rejection from the Cisco Unified CM

ReasonForOutOfService=25    --  RegistrationSuccessful - The device has initialized and is unaware of any previous connection to the Cisco Unified CM

ReasonForOutOfService=26   --  TCPclosedVlanChange - The device closed the TCP connection due to reconfiguration of IP on a new Voice VLAN

ReasonForOutOfService=27   --  TCPclosedPowerSavePlus - The device closed the TCP connection in order to enter Power Save Plus mode

ReasonForOutOfService=100    --  ConfigVersionMismatch - The device detected a version stamp mismatch during registration Cisco Unified CM

ReasonForOutOfService=104   --  TCPclosedApplyConfig - The device closed the TCP connection to restart triggered internally by the device to apply the configuration changes

ReasonForOutOfService=105    --  TCPclosedDeviceRestart - The device closed the TCP connection due to a restart triggered internally by the device because device failed to download the configuration or dial plan file

ReasonForOutOfService=106    --  TCPsecureConnectionFailed - The device failed to setup a secure TCP connection with Cisco Unified CM

ReasonForOutOfService=107    --  TCPclosedDeviceReset - The device closed the TCP connection to set the inactive partition as active partition, then reset, and come up from the new active partition

ReasonForOutOfService=108    --  VpnConnectionLost - The device could not register to Unified CM because VPN connectivity was lost

ReasonForOutOfService=200   --  ClientApplicationClosed - The device was unregistered because the client application was closed

ReasonForOutOfService=201   --  OsInStandbyMode - The device was unregistered because the OS was put in standby mode

ReasonForOutOfService=202   --  OsInHibernateMode - The device was unregistered because the OS was put in hibernate mode

ReasonForOutOfService=203   --  OsInShutdownMode - The device was unregistered because the OS was shut down

ReasonForOutOfService=204   --  ClientApplicationAbort - The device was unregistered because the client application crashed

ReasonForOutOfService=205   --  DeviceUnregNoCleanupTime - The device was unregistered in the previous session because the system did not allow sufficient time for cleanup

ReasonForOutOfService=206   --  DeviceUnregOnSwitchingToDeskphone - The device was unregistered because the client requested to switch from softphone to deskphone control

ReasonForOutOfService=207   --  DeviceUnregOnSwitchingToSoftphone - The device is being registered because the client requested to switch from deskphone control to softphone

ReasonForOutOfService=208   --  DeviceUnregOnNetworkChanged - The device is being unregistered because the client detected a change of network

ReasonForOutOfService=209   --  DeviceUnregExceededRegCount - The device is being unregistered because the device has exceeded the maximum number of concurrent registrations

ReasonForOutOfService=210   --  DeviceUnregExceededLoginCount - The device is being unregistered because the client has exceeded the maximum number of concurrent logons

View solution in original post

11 Replies 11

acampbell
Advocate
Advocate

Hi,

Found a bug

CSCto41428 Bug Details
TNP sip phone has ReasonForOutOfService of 25 for fallback
Symptom:
When TNP SIP phones fall back from SRST to secondary UCM, then to primary UCM, "show jvm lastoutof" showed ReasonForOutOfService of 25, instead of 18.
While SCCP phones used ReasonForOutOfService of 18.

Conditions:
This is found in Dev Unregistration test.

Workaround:
NA
Status Status
Fixed
(Resolved)
Severity Severity
3 - moderate

Last Modified Last Modified
In Last Year

Product Product
Cisco Unified IP Phone 7900 Series

Technology Technology


1st Found-In 1st Found-in
9.2(1)

Fixed-In Fixed-in
9.2(1)MN1.12
9.2(1)TH1.5
9.2(1)TH1.13
9.2(3)MN1.7
9.2(1)

Component(s) Component
sw-phone-sip

Regression Regression
Y

Regards

Alex

Regards, Alex. Please rate useful posts.

Thanks for your information. I noticed this bug too.

The information I am looking for is I would like to know if there is any referance on the ReasonForOutOfService. There is always a code follow by, and I would like to know the meaning behind them.

I tried search from internet, but there seems not much information about this.

Hi,

Did some searching.

Looks like Cisco are keeping this info for TAC use only

Example web page for 6911

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6901_6911/8_5/english/admin_guide/6911web.html

Device Logs

The following device logs hyperlinks on a phone's web page provide information you can use to help monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as described in the "Accessing the Web Page for a Phone" section.

Console Logs—Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone.

Core Dumps—Includes hyperlinks to individual dump files. The core dump files include data from a phone crash.

Status Messages—Displays up to the 30 most recent status messages that the phone has generated since it was last powered up. You can also see this information from the Status Messages screen on the Web page of the phone. Table 6-6 describes the status messages that may be displayed.

Debug Display—Displays debug messages that might be useful to the Cisco Technical Assistance Center (TAC) if you require assistance with troubleshooting.

Regards

Alex

Please rate useful posts

Regards, Alex. Please rate useful posts.

Thanks!

I might try to ask TAC if there is a case next time.

Jason Wiatr
Cisco Employee
Cisco Employee

Here is a List of the reason codes for LastOutOfServiceInformation

ReasonForOutOfService=10    --  TCPtimedOut - The TCP connection to the Cisco Unified Communication Manager experienced a timeout error

ReasonForOutOfService=12    --  TCPucmResetConnection - The Cisco Unified Communication Manager reset the TCP connection

ReasonForOutOfService=13    --  TCPucmAbortedConnection - The Cisco Unified Communication Manager aborted the TCP connection

ReasonForOutOfService=14    --  TCPucmClosedConnection - The Cisco Unified Communication Manager closed the TCP connection

ReasonForOutOfService=15    --  SCCPKeepAliveFailure - The device closed the connection due to a SCCP KeepAlive failure

ReasonForOutOfService=16    --  TCPdeviceLostIPAddress - The connection closed due to the IP address being lost.  This may be due to the DHCP Lease expiring or the detection of IP address duplication. 

                                                           Check that the DHCP Server is online and that no duplication has been reported by the DHCP Server

ReasonForOutOfService=17    --  TCPDeviceRegsistrationTimedOut - The device closed the TCP connection due to a registration timeout

ReasonForOutOfService=18    --  TCPclosedConnectHighPriorityUcm - The device closed the TCP connection in order to reconnect to a higher priority Cisco Unified CM

ReasonForOutOfService=20    --  TCPclosedUserInitiatedReset - The device closed the TCP connection due to a user initiated reset

ReasonForOutOfService=22   --  TCPclosedUcmInitiatedReset - The device closed the TCP connection due to a reset command from the Cisco Unified CM

ReasonForOutOfService=23    --  TCPclosedUcmInitiatedRestart - The device closed the TCP connection due to a restart command from the Cisco Unified CM

ReasonForOutOfService=24    --  TCPClosedRegistrationReject - The device closed the TCP connection due to receiving a registration rejection from the Cisco Unified CM

ReasonForOutOfService=25    --  RegistrationSuccessful - The device has initialized and is unaware of any previous connection to the Cisco Unified CM

ReasonForOutOfService=26   --  TCPclosedVlanChange - The device closed the TCP connection due to reconfiguration of IP on a new Voice VLAN

ReasonForOutOfService=27   --  TCPclosedPowerSavePlus - The device closed the TCP connection in order to enter Power Save Plus mode

ReasonForOutOfService=100    --  ConfigVersionMismatch - The device detected a version stamp mismatch during registration Cisco Unified CM

ReasonForOutOfService=104   --  TCPclosedApplyConfig - The device closed the TCP connection to restart triggered internally by the device to apply the configuration changes

ReasonForOutOfService=105    --  TCPclosedDeviceRestart - The device closed the TCP connection due to a restart triggered internally by the device because device failed to download the configuration or dial plan file

ReasonForOutOfService=106    --  TCPsecureConnectionFailed - The device failed to setup a secure TCP connection with Cisco Unified CM

ReasonForOutOfService=107    --  TCPclosedDeviceReset - The device closed the TCP connection to set the inactive partition as active partition, then reset, and come up from the new active partition

ReasonForOutOfService=108    --  VpnConnectionLost - The device could not register to Unified CM because VPN connectivity was lost

ReasonForOutOfService=200   --  ClientApplicationClosed - The device was unregistered because the client application was closed

ReasonForOutOfService=201   --  OsInStandbyMode - The device was unregistered because the OS was put in standby mode

ReasonForOutOfService=202   --  OsInHibernateMode - The device was unregistered because the OS was put in hibernate mode

ReasonForOutOfService=203   --  OsInShutdownMode - The device was unregistered because the OS was shut down

ReasonForOutOfService=204   --  ClientApplicationAbort - The device was unregistered because the client application crashed

ReasonForOutOfService=205   --  DeviceUnregNoCleanupTime - The device was unregistered in the previous session because the system did not allow sufficient time for cleanup

ReasonForOutOfService=206   --  DeviceUnregOnSwitchingToDeskphone - The device was unregistered because the client requested to switch from softphone to deskphone control

ReasonForOutOfService=207   --  DeviceUnregOnSwitchingToSoftphone - The device is being registered because the client requested to switch from deskphone control to softphone

ReasonForOutOfService=208   --  DeviceUnregOnNetworkChanged - The device is being unregistered because the client detected a change of network

ReasonForOutOfService=209   --  DeviceUnregExceededRegCount - The device is being unregistered because the device has exceeded the maximum number of concurrent registrations

ReasonForOutOfService=210   --  DeviceUnregExceededLoginCount - The device is being unregistered because the client has exceeded the maximum number of concurrent logons

I have the same problem, but I'm see this ReasonForOutOfService 18 on CP-9951 SIP Phones.

Has anyone more information of this case or a workaround for it ?

Also, I can see more other Reason in the same IP Phone how bellow:

09:59:49 ReasonForOutOfService=18

10:15:52 ReasonForOutOfService=12

10:17:53 ReasonForOutOfService=18

10:45:27 ReasonForOutOfService=12

10:45:29 ReasonForOutOfService=100

21:00:39 ReasonForOutOfService=0

11:14:52 ReasonForOutOfService=23

It is a historical of ReasonForOutServices on last 24 hours on the same IP Phone.

Hello Jason,

in the logs of a CUCM 11.0.1.20000-2, we have found several "ReasonForOutOfService=109", whose numeric code is not present in your list above.

Do you know what's its meaning?

If it can be useful as a piece of information, the logs mentioned above were related to a Cisco Jabber for Android connected over WLAN.

TIA and egards.

Hi

Looks like the web page (CUCM Serviceability --> Alarm --> Definition --> Select CallManager Alarm Catalog then  Phone --> Click Find and click LastOutOfServiceInfo) was not updated after adding the new reason codes. There has been a documentation defect that was just opened for this (CSCvb63000    CUCM 11.5 missing complete list of alarm definitions).

I'm not sure if it is external yet, but when it is you should be able to find the reason codes there. Once the defect is resolved and included in an ES or SR that version will have the updated codes.

Regards,

Jason

wilsonsant
Frequent Contributor
Frequent Contributor

Hi Guys,

 

In the RTMT was verified the follow reason code:

ReasonForOutOfService=101

 

Any have idea about this?

 

Thanks,

 

Regards,

 

Wilson

I currently have an 8861 wireless phone deployed and it is re-registering every 30 minutes.  ( ReasonForOutOfService=14 )

Is there a timer that needs adjusting on either the Call Manager or the Wireless controller to prevent this from occurring?  Thanks

SOLVED !!!!

There is a setting on the Wireless Controller:

WLANs > (WLAN ID profile name)  > Advanced  > Enable Session Timeout 

 

This was set for 1800 seconds (30 Minutes).

Once this was disabled, the re-registering stopped.

 

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