Limit Concurrent Call on Hunt Pilot

[fdharmawan]

Hi Guys,

I have a hunt pilot that has several hunt list members. I want to limit the concurrent call received by the members up to 3 concurrent call, so the 4th caller will be notified that the line is busy (voice recording). I did some digging, someone said that this could be accomplished by using queue. So I changed the queue value and did some verification. Somehow the hunt list members still received call from the 4th and even 5th caller. I am sure something is wrong with my configuration. Below is my current configuration. Any idea which part that I should change?

Thank you.

[wsteahr01]

Did you ever sort this out? I have the same request from a customer and can't seem to get it to work. In my case it is further complicated by a call handler transferring the calls to the hunt pilot. 

I will open a TAC case. 

[fdharmawan]

Hi wsteahr01,

Unfortunately not. I had to changed the scheme.

Do you mind to share the result from TAC? Would be helpful for others :)

[Dennis Mink]

Let us know how you go as according to the configguide this should work as intended.

[HARIS_HUSSAIN]

1) Did You try to use the Location settings to limit the number of concurrent calls? Like route call via a CTI RP and set Location there which will limit the calls.

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Thanks,
Haris