Limiting call forwards on a Cisco ip phone to a single external number?

[nigelibbertson]

Is there a way of limiting a user to only being able to forward their Cisco ip phone to a single external mobile number i.e. their company mobile and not any other numbers?

Regards

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[Aman Soi]

Hi Nigel,

Can u just try to disable the forward button available on IP phone and configure the required external number in Call Manager administration ---> Device---> Line?

You need to have a specific softkey template .

regds,

aman

[paolo bevilacqua]

Most likely that will not work, because often manager want the employee to be able to call-forward, on demand, to a single number only when he/she is not at desk, but not divert to any other numbers, and they do not want to use a PC to set/reset the CFA.

So Carlo's suggestion is correct for this scenario.

[Carlo Poggiarelli · Accepted solution]

Hi Nigel.

Another option is to configure a new partition eg. CFWD_USER_A_PT , that configure a CSS eg. CSS_CFWD_USER_A

Configure a route pattern eg. 9.1234567 and put it in the previously defined partition.

In the line configuration of USER A phone, select CSS_CFWD_USER_A as calling search space for call forward all field.

Remember also to specify the parameter "with css configured" in Calling Search Space Activation Policy.

HTH

Regards

Carlo

[Chris Deren]

Carlo is correct here (+5), assuming this is a CUCM system adding specific forward CSS that has access to specific partitions is the only way to acheive this.

HTH,

Chris