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Limiting call forwards on a Cisco ip phone to a single external number?

nigelibbertson
Beginner
Beginner

Is there a way of limiting a user to only being able to forward their Cisco ip phone to a single external mobile number i.e. their company mobile and not any other numbers?

Regards

Sent from Cisco Technical Support iPad App

1 Accepted Solution

Accepted Solutions

Hi Nigel.

Another option is to configure a new partition eg. CFWD_USER_A_PT , that configure a CSS eg. CSS_CFWD_USER_A

Configure a route pattern eg. 9.1234567 and put it in the previously defined partition.

In the line configuration of USER A phone, select CSS_CFWD_USER_A as calling search space for call forward all field.

Remember also to specify the parameter "with css configured" in Calling Search Space Activation Policy.

HTH

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

View solution in original post

4 Replies 4

Aman Soi
Advisor
Advisor

Hi Nigel,

Can u just try to disable the forward button available on IP phone and configure the required external number in Call Manager administration ---> Device---> Line?

You need to have a specific softkey template .

regds,

aman

Most likely that will not work, because often manager want the employee to be able to call-forward, on demand, to a single number only when he/she is not at desk, but not divert to any other numbers, and they do not want to use a PC to set/reset the CFA.

So Carlo's suggestion is correct for this scenario.

Hi Nigel.

Another option is to configure a new partition eg. CFWD_USER_A_PT , that configure a CSS eg. CSS_CFWD_USER_A

Configure a route pattern eg. 9.1234567 and put it in the previously defined partition.

In the line configuration of USER A phone, select CSS_CFWD_USER_A as calling search space for call forward all field.

Remember also to specify the parameter "with css configured" in Calling Search Space Activation Policy.

HTH

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

Carlo is correct here (+5), assuming this is a CUCM system adding specific forward CSS that has access to specific partitions is the only way to acheive this.

HTH,

Chris

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