I have a line group setup with four members. The hunt pilot is setup with Queuing enabled. All was working until a week ago. One phone stopped receiving calls. In troubleshooting we have found that if we turn off Queuing calls will go to that phone. But with Queuing on calls will go to the other three phones but not the one phone. I have recreated the line group to see if that would fix it but it still goes to the three phones and not the one phone. Traces indicate that there are four members in the line group but it will bypass that phone everytime. I found something interesting though. If I look at the line in the route plan report it shows two instances of the line group. The other lines in this line group do not show the same thing. I'm not sure if this is somehow the reason why this is happening.
Had the exact same issue on CUCM 11.5(SU4) and to resolve I simply deleted the line and phone completely from CUCM and then re-created it in CUCM. After that the phone was ringing as part of the Line Group (Hunt Pilot with Queuing enabled).
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This document describes the details about the Cisco Collaboration Endpoint software upgrade error “File too large”, and guides through the possible workarounds to upgrade the endpoint to the desired version.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...