Listen to other phones calls with a side car?

[shorem770]

I'm in need of some help figuring out what we need to do to be able to tap into live calls happening in our call

center. At my previous company we had a side car they called it that listed everyone's extentions and we could click to listen in on the calls at those extentions. Is it as easy as buying that piece to the phone to do that technoloy or is there more to it?

[Gabriel Saavedra]

With the Cisco Supervisor Desktop you can monitor live calls of the contact center agents. That is available with Contact Center Express (UCCX) or Enterprise (UCCE)

Gabriel.

[shorem770]

Any chance that's hardware that can just be plugged in and start working without too much IT work?