Live Call Recording on Cisco Unity 10.5 using Built-in Bridge

[Louis-Philippe Descamps]

Hi,

I setup the Live recording on unity and tested ok by dialing the DN in cucm 8001 and it's recording successfully.

I setup a recording profile and enabled the phone to selective call recording.

When i do a test call and press record on the phone, it displays recording but it doesnt record.

Any idea if unity is able to record using this way?

thanks

[james.buchanan1]

It is not. The Recording button is for use with a recording system like MediaSense or a third-party recording product.

Unity Live Record relies on the use of a pilot number that can be conferenced into an existing call. So, if you want to record someone, you can conference in the Live Record pilot and it'll start recording.

[Louis-Philippe Descamps]

Thanks James

I was hoping ...

the thing with conf is it takes time for the user. Do you know any way to speed up the conf with unity?