Local 1 to local 2 force call forwarding has seen a ‘missed call’ logs on the phone of local 1

[ccg-collab1]

Local 1 to local 2 force call forwarding has seen a ‘missed call’ logs on the phone of local 1 (this was observed on all phone CP-7911 model type).

[mohamed helmy]

Hello,

Is this a new setup? I suggest checking the CSS for the calling number and local 2 phone

Regards.

Mohamed Helmy

[ccg-collab1]

Hi Mohamed,

Thanks for the reply. No it is not a new setup. The scenario goes like this. When phone A made a call to phone B, phone B receives the  call then phone B decided to forward the call to phone C. Either the call is answered or not, miss call log seen on phone A which is the one who made the call first. I think this is not a normal behavior of the phone.

Best Regards,

Gritzen

[mohamed helmy]

Hello Gritzen,

I will suggest to do DNA for this call, and check the flow of the call.

many be any translation is applied.

Regards.