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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Local Call Pickup Group Issue on VG224 / SCCP

Hi,

I am facing a strange issue with the call pickup group feature on a VG224 SCCP. Both extensions are configured on the same pickup group in Call Manager, and the feature is enabled on the server.

However, when the first phone dials **3 to pick up the call from the second phone call stops ringing on second phone, but first phone remains mute. When first phone is placed on hook it rings one time and when picked up the call is there.

Does anyone know what may be causing this problem?

Rgds

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Hall of Fame Community Legend

Re: Local Call Pickup Group Issue on VG224 / SCCP

Hi Daniel,

Check this setting in CUCM

AutoCallPickupEnabled service parameter = True

Under

Clusterwide Parameters (Feature - Call Pickup)

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

2 REPLIES 2
Hall of Fame Community Legend

Re: Local Call Pickup Group Issue on VG224 / SCCP

Hi Daniel,

Check this setting in CUCM

AutoCallPickupEnabled service parameter = True

Under

Clusterwide Parameters (Feature - Call Pickup)

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

Highlighted
Beginner

Local Call Pickup Group Issue on VG224 / SCCP

Thanks man, you're correct, sorry for the delay on answering. I was foccusing the troubleshooting on other points and forgot about this

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