Local Dialing Requires "1" for one local number

[rossporubski]

Cisco Unified CM Administration

System version: 8.6.2.21900-5

Hello, I have an odd issue. We have one employee making a complaint about calling her own home. It's a local phone number but she cannot complete a call unless she prefixes the area code with a "1" like a toll or long distance call. Any other local call can be made without the 1.

I tested from my phone and have no problem completing test calls to her home phone with or without a 1.

I did a stare and compare on both phone and directory number configurations and see nothing different. All of the settings are the same.

Any help is greatly appreciated, thank you to all in advance.

[rossporubski]

I closed out and re-opened analyzer and ran it again. It runs fine. 

• Results Summary
• Calling Party Information
• Calling Party = 1000
• Partition =
• Device CSS =
• Line CSS = US-PA-Mylocation-Local
• AAR Group Name =
• AAR CSS =
• Dialed Digits = 9215968xxxx
• Match Result = RouteThisPattern
• Matched Pattern Information
• Pattern = 9.215[2-9]XXXXXX
• Partition = US-PA-Mylocation-Local
• Time Schedule =
• Called Party Number = 215968xxxx
• Time Zone = Etc/GMT
• End Device = US-PA-Mylocation-Local
• Call Classification = OffNet
• InterDigit Timeout = NO
• Device Override = Disabled
• Outside Dial Tone
• PlayedAfter = 9

[Jaime Valencia]

I'd probably go directly to the GW to get a debug of you calling her home Vs she calling and see what's different there.

If there's something different in the SETUP CUCM sends to the GW, you'll see it there.