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Looking for supported CTI enabled IP Phone in Citrix environment

NICNGUYEN
Level 1
Level 1

Hi All,

The Release Notes for Cisco IP Communicator Release 8.6 mentions that the Cisco IP Communicator is not supported in VMWare, Citrix, Terminal Services, Remote Desktop or other thin client environments.

However on the CITRIX forum https://support.citrix.com/article/CTX124438 there is apparently a way of getting the CIPC softphone to work, although this approach it not supported by Cisco.

I tried to look on the Cisco website for any available information regarding "Cisco VXI and Citrix XenDesktop" for CITRIX/CTI softphone capability, however I couldn't find any clear statement from Cisco about any CTI enabled softphone support.

Does anyone knows if there is any new information from Cisco regarding IP Phone - CTI enabled support in Citrix environment ?

Thanks and Regards

Nick

1 Accepted Solution

Accepted Solutions

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Generically speaking, Cisco is not supporting softphones inside of a VDI environment regardless of vendor. I have seen both CIPC and the Jabber CSF device (with VMware View) working in an unsupported state though.

If you're going to deploy this in production Cisco's approach has been to release thin clients (OEMed from Wyse) that have a CSF client embedded in the firmware of the device. This keeps the audio/video payload local to the device and out of the data center. The VXE 6215 is the first client that supports this. The VXE registers to CUCM and the user can then control it through CTI using CUPC (supported Jabber for Windows release comming soon).

Generic landing page: http://www.cisco.com/web/solutions/trends/virtualization/index.html

Please remember to rate helpful responses and identify helpful or correct answers.

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1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Generically speaking, Cisco is not supporting softphones inside of a VDI environment regardless of vendor. I have seen both CIPC and the Jabber CSF device (with VMware View) working in an unsupported state though.

If you're going to deploy this in production Cisco's approach has been to release thin clients (OEMed from Wyse) that have a CSF client embedded in the firmware of the device. This keeps the audio/video payload local to the device and out of the data center. The VXE 6215 is the first client that supports this. The VXE registers to CUCM and the user can then control it through CTI using CUPC (supported Jabber for Windows release comming soon).

Generic landing page: http://www.cisco.com/web/solutions/trends/virtualization/index.html

Please remember to rate helpful responses and identify helpful or correct answers.