12-21-2016 08:34 PM - edited 03-17-2019 09:00 AM
Hi,
I am trying to locate 2 assets (Cisco 7942 phones) but all I have are the serial numbers. I am not sure of the MAC address and am not sure where they are located as we have 3 entities at different place. Trying to clean up what was not properly tracked by previous manager.
I have called Cisco and gave the serial numbers but they said contract has finished and suggested I post here instead. Is it something possible for any Cisco engineers here to help me with my question?
Will PM the serial numbers.
Thank you in advance,
Syed MK
12-21-2016 08:44 PM
Hi Syed,
what are the serial numbers?
JB
12-21-2016 11:12 PM
Hi JB,
Thanks for your reply!
Oh can't seem to PM you... I'll just post it here there.
FCH19058JQK
FCH19058K38
Thank you very much!!
Syed
12-21-2016 11:19 PM
Hi Syed,
we have an internal tool through which we can pull MAC when we enter Serial Number, but unfortunately the serial numbers that you provided dint return any data.
Going forward i would suggest you to contact your accounts team as you really don't require any contract to get that information.
JB
12-22-2016 01:10 AM
Hi JB,
Thank you for trying!
By accounts team do you mean my Finance team or there is a Cisco Accounts team I can contact with?
Much appreciated for your effort,
Syed
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide