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Mac Cisco Jabber search and Contact adding issue

Humza Khan
Level 1
Level 1

Hi,

 

One of my client is having issue in Cisco Jabber on windows is working fine, but when we use jabber on MAC book, its working but unable to search, and add contact. 

On MAC book we enabled contact plugin, but still facing issue.

One more thing call pickup group is working fine on local calls, but when external call comes, we tried to pickup 1st time unable to pick, on 2nd time through pickup we are able pick call. 

CUCM 10.0, IM & Presence 10.0. 

 

Kindly suggest ASAP.

 

Regards,

HK

6 Replies 6

Jaime Valencia
Cisco Employee
Cisco Employee

Have you properly configured the jabber-config.xml for Mac to work???

Review the directory integration chapter from the Jabber documentation.

HTH

java

if this helps, please rate

Hi, 

Thanks for your both response.

Jaime directory integration chapter from the Jabber documentation is helpful,

Leonardo your response is also helpful, but where to add custom xml file.

 

Kindly suggest regarding Call Pickup group.

 

Regards,

HK

Jabber documentation clearly explains where to place the file, and what to do for files for certain devices if you wish to use a different .xml file.

HTH

java

if this helps, please rate

Ok i got it. 

But what what about external call pickup group issue.

Kindly suggest.

Regards, 

HK

Hi, 

 

I have generated jabber config xml, Now jabber on mac is working fine but stopped working on window PCs.

 

Kindly review below configs and suggest.

 

<?xml version="1.0" encoding="UTF-8"?>

-<config version="1.0">


-<Client>

<Persistent_Chat_Enabled>false</Persistent_Chat_Enabled>

<Mention_P2PChat>true</Mention_P2PChat>

<Mention_GroupChat>true</Mention_GroupChat>

<Mention_PersistentChat>true</Mention_PersistentChat>

<spell_check_enabled>false</spell_check_enabled>

<Disable_IM_History>false</Disable_IM_History>

</Client>


-<Options>

<Set_Status_Away_On_Inactive>true</Set_Status_Away_On_Inactive>

<Set_Status_Inactive_Timeout>15</Set_Status_Inactive_Timeout>

<Set_Status_Away_On_Lock_OS>true</Set_Status_Away_On_Lock_OS>

<StartCallWithVideo>true</StartCallWithVideo>

<Start_Client_On_Start_OS>false</Start_Client_On_Start_OS>

<AllowUserCustomTabs>false</AllowUserCustomTabs>

<ShowContactPictures>true</ShowContactPictures>

<ShowOfflineContacts>true</ShowOfflineContacts>

<DockedWindowVisible>true</DockedWindowVisible>

<DockedWindowPosition>TopCenter</DockedWindowPosition>

<Callhistory_Expire_Days>180</Callhistory_Expire_Days>

</Options>


-<Phone>

<TftpServer1>pp-cucm-pub.precisionprinting.co.uk</TftpServer1>

<TftpServer2>pp-cucm-pub.precisionprinting.co.uk</TftpServer2>

<CtiServer1>pp-cucm-pub.precisionprinting.co.uk</CtiServer1>

<CtiServer2>pp-cucm-pub.precisionprinting.co.uk</CtiServer2>

<useCUCMGroupForCti>false</useCUCMGroupForCti>

<CcmcipServer1>pp-cucm-pub.precisionprinting.co.uk</CcmcipServer1>

<CcmcipServer2>pp-cucm-pub.precisionprinting.co.uk</CcmcipServer2>

<EnableDSCPPacketMarking>false</EnableDSCPPacketMarking>

</Phone>


-<Policies>

<EnableVideo>true</EnableVideo>

<InitialPhoneSelection>softphone</InitialPhoneSelection>

<UserDefinedRemoteDestinations>false</UserDefinedRemoteDestinations>

<enableLocalAddressBookSearch>true</enableLocalAddressBookSearch>

<EnableAccessoriesManager>false</EnableAccessoriesManager>

<ForceFontSmoothing>true</ForceFontSmoothing>

<Screen_Capture_Enabled>true</Screen_Capture_Enabled>

<File_Transfer_Enabled>true</File_Transfer_Enabled>

<EnableBFCPVideoDesktopShare>true</EnableBFCPVideoDesktopShare>

<Meetings_Enabled>true</Meetings_Enabled>

<Telephony_Enabled>true</Telephony_Enabled>

<Voicemail_Enabled>true</Voicemail_Enabled>

<EnableTelProtocolHandler>true</EnableTelProtocolHandler>

<EnableSaveChatToFile>true</EnableSaveChatToFile>

<EnableSIPURIDialling>false</EnableSIPURIDialling>

<ForceC2XDirectoryResolution>true</ForceC2XDirectoryResolution>

<VoiceServicesDomain>DC01.precisionprinting.co.uk</VoiceServicesDomain>

<RemoteAccess>ON</RemoteAccess>

<Customize_Phone_Server>false</Customize_Phone_Server>

<Customize_Voicemail_Server>false</Customize_Voicemail_Server>

<AlertOnAvailableEnabled>true</AlertOnAvailableEnabled>

<ctiwindowbehaviour>OnCall</ctiwindowbehaviour>

<EnableCallPickup>false</EnableCallPickup>

<EnableGroupCallPickup>false</EnableGroupCallPickup>

<EnableOtherCallPickup>false</EnableOtherCallPickup>

<EnableHuntGroup>false</EnableHuntGroup>

<PreventDeclineOnHuntCall>false</PreventDeclineOnHuntCall>

<TelemetryEnabled>true</TelemetryEnabled>

<TelemetryCustomerID>uk.co</TelemetryCustomerID>

<TelemetryEnabledOverCellularData>true</TelemetryEnabledOverCellularData>

<EnableTelProtocolPopupWindow>true</EnableTelProtocolPopupWindow>

<EnableP2PDesktopShare>true</EnableP2PDesktopShare>

<EnableForensicsContactData>true</EnableForensicsContactData>

<Disallow_File_Transfer_On_Mobile>false</Disallow_File_Transfer_On_Mobile>

</Policies>


-<Presence>

<LoginResource>multiResource</LoginResource>

<PresenceServerAddress>pp-imp-pub.precisionprinting.co.uk</PresenceServerAddress>

</Presence>


-<Directory>

<DirectoryServerType>EDI</DirectoryServerType>

<ConnectionType>0</ConnectionType>

<PrimaryServerName>DC01.precisionprinting.co.uk</PrimaryServerName>

<BDIPrimaryServerName>DC01.precisionprinting.co.uk</BDIPrimaryServerName>

<ServerPort1>389</ServerPort1>

<BDIServerPort1>389</BDIServerPort1>

<SecondaryServerName>DC02.precisionprinting.co.uk</SecondaryServerName>

<BDISecondaryServerName>DC02.precisionprinting.co.uk</BDISecondaryServerName>

<ServerPort2>389</ServerPort2>

<BDIServerPort2>389</BDIServerPort2>

<UseWindowsCredentials>1</UseWindowsCredentials>

<UseSSL>0</UseSSL>

<BDIEnableTLS>0</BDIEnableTLS>

<UseSecureConnection>1</UseSecureConnection>

<BDIUseSecureConnection>1</BDIUseSecureConnection>

<CommonName>cn</CommonName>

<BDICommonName>cn</BDICommonName>

<DisplayName>displayName</DisplayName>

<BDIDisplayName>displayName</BDIDisplayName>

<FirstName>givenName</FirstName>

<BDIFirstName>givenName</BDIFirstName>

<LastName>sn</LastName>

<BDILastName>sn</BDILastName>

<EmailAddress>mail</EmailAddress>

<BDIEmailAddress>mail</BDIEmailAddress>

<SipUri>msRTCSIP-PrimaryUserAddress</SipUri>

<BDISipUri>msRTCSIP-PrimaryUserAddress</BDISipUri>

<PhotoSource>thumbnailPhoto</PhotoSource>

<BDIPhotoSource>thumbnailPhoto</BDIPhotoSource>

<BusinessPhone>telephoneNumber</BusinessPhone>

<BDIBusinessPhone>telephoneNumber</BDIBusinessPhone>

<MobilePhone>mobile</MobilePhone>

<BDIMobilePhone>mobile</BDIMobilePhone>

<HomePhone>homePhone</HomePhone>

<BDIHomePhone>homePhone</BDIHomePhone>

<OtherPhone>otherTelephone</OtherPhone>

<BDIOtherPhone>otherTelephone</BDIOtherPhone>

<Title>title</Title>

<BDITitle>title</BDITitle>

<CompanyName>company</CompanyName>

<BDICompanyName>company</BDICompanyName>

<UserAccountName>sAMAccountName</UserAccountName>

<BDIUserAccountName>sAMAccountName</BDIUserAccountName>

<DomainName>userPrincipalName</DomainName>

<BDIDomainName>userPrincipalName</BDIDomainName>

<Location>co</Location>

<BDILocation>co</BDILocation>

<Nickname>Nickname</Nickname>

<BDINickname>Nickname</BDINickname>

<PostalCode>postalCode</PostalCode>

<BDIPostalCode>postalCode</BDIPostalCode>

<City>l</City>

<BDICity>l</BDICity>

<State>st</State>

<BDIState>st</BDIState>

<StreetAddress>streetAddress</StreetAddress>

<BDIStreetAddress>streetAddress</BDIStreetAddress>

<BaseFilter>(&(objectCategory=person))</BaseFilter>

<BDIBaseFilter>(&(objectCategory=person))</BDIBaseFilter>

<PredictiveSearchFilter>anr=</PredictiveSearchFilter>

<BDIPredictiveSearchFilter>anr=</BDIPredictiveSearchFilter>

<DisableSecondaryNumberLookups>0</DisableSecondaryNumberLookups>

<BDIDisableSecondaryNumberLookups>0</BDIDisableSecondaryNumberLookups>

<SearchTimeout>5</SearchTimeout>

<BDISearchTimeout>5</BDISearchTimeout>

<UseWildcards>0</UseWildcards>

<BDIUseWildcards>0</BDIUseWildcards>

<MinimumCharacterQuery>3</MinimumCharacterQuery>

<BDIMinimumCharacterQuery>3</BDIMinimumCharacterQuery>

<SearchBase1>OU=MyBusiness, DC=precisionprinting, DC=co, DC=uk</SearchBase1>

<BDISearchBase1>OU=MyBusiness, DC=precisionprinting, DC=co, DC=uk</BDISearchBase1>

<BDIUserANR>true</BDIUserANR>

<BDIBDIUserANR>true</BDIBDIUserANR>

<PhotoUriSubstitutionEnabled>false</PhotoUriSubstitutionEnabled>

<BDIPhotoUriSubstitutionEnabled>false</BDIPhotoUriSubstitutionEnabled>

<UseSIPURIToResolveContacts>false</UseSIPURIToResolveContacts>

<BDIUseSIPURIToResolveContacts>false</BDIUseSIPURIToResolveContacts>

</Directory>

</config>

 

Regards,

HK

Leonardo Santana
Spotlight
Spotlight

Hello Humza,

Like Jaime said take a look at Jabber config File.

https://supportforums.cisco.com/document/106926/jabber-config-file-generator

Take a look on this discussion it might helps you.

https://supportforums.cisco.com/discussion/12144486/cisco-jabber-mac-directory-lookup-and-contact-fields

Regards

Leonardo Santana

Regards
Leonardo Santana

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