Mailbox quota on Cisco unity, quick question

[Kevin SAS]

Hello guys,

I was facing a probleme with an unity connection cluster. I had a message which tell something like that

"no disk space avalaible, user cannot depose message..."

So I tchecked my space on disk (screenshot attached) with the show cuc dbserver diskspace command, but I don't know what I need to see to diagnose an eventual problem.

I changed the mailbox quota for my users from 15 to 40MBytes and all is right now.

But what is the good practise ?

- tell my user to delete their mailbox ?

- expand my mailbox quota ?

- others ideas ?

Thanks for your good ideas

Kévin

[Chris Deren · Accepted solution]

Couple of docs to review which should help:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag190.html

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag180.pdf

[sonal · Accepted solution]

I would consider implementing a aging policy. You could notify users via email before aging out messages.

I will be careful expanding mailbox size unless your system is over provisioned to handle your environment. Also larger mail store will cause issues with daily backups and etc.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag190.html#pgfId-1050845

[Kevin SAS]

Problem is resolved even if I didn't well understand why the system was full.

I think I had space available for all the messages. It seems to be some users had their voicemail box full and that is that has blocked the system.

So I change mailbox quota to a higher value and change aging policie to delete more quickly read message.

Thanks for your help