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Beginner

Manager and Assistant query

Dear Friends,

Kindly provide if you know the solution for handling Manager Assistant Scenario.

Currently the PBX is configured with DID and mangers wants to reroute his all incoming calls from external caller to Assistants no and same time need to receive all calls from internal extensions.

We are using Unity Experss 6.1.1

Regards,

Jacob

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Manager and Assistant query

if you are using callmanger then use the bellow steps

1- create apartition called Mngr and assign it to the Manager line

2- create a CSS to be assigned to the Vocie Gateway call it VGW_CSS add all the currently used partitions to it except the above one Mngr

3- for internal users CSS make sure that their CSSs have the above created partition which is Mngr

4- create new Partition called MngrXLT

5- add this partition to the VGW_CSS

6- create a translation apttren which has the exact same number of the manager in the patten and give it CSS that can reach the assistant internal number

7- make the called number transformation as the

assitant

internal number

now when a call  comes to the manager number through the voice gateway, the voice gateway can not reach the manager line directly and wit willgo to the above translation pattern and this will translate the number to the assistant number and sent to the assistant instead of the manager

for internal calls as long as you provide the internal lines's CCS access to the Mngr partition they will be able to call nornmally and directly

Note:

if you have any other systems that need to access te Mnager line such as voice mail ports the new partition of the manager create above in step 1 need to be added to the CSS of these CTIs/Ports

HTH

if helpful Rate

5 REPLIES 5
Beginner

Manager and Assistant query

what are you using , callmanager or callmanager express ??

Regards

Beginner

Manager and Assistant query

Thanks for your reply,we are using callmanager and the device model is MCS7825H3-K9-CMB1

Regards,

Jacob

Re: Manager and Assistant query

if you are using callmanger then use the bellow steps

1- create apartition called Mngr and assign it to the Manager line

2- create a CSS to be assigned to the Vocie Gateway call it VGW_CSS add all the currently used partitions to it except the above one Mngr

3- for internal users CSS make sure that their CSSs have the above created partition which is Mngr

4- create new Partition called MngrXLT

5- add this partition to the VGW_CSS

6- create a translation apttren which has the exact same number of the manager in the patten and give it CSS that can reach the assistant internal number

7- make the called number transformation as the

assitant

internal number

now when a call  comes to the manager number through the voice gateway, the voice gateway can not reach the manager line directly and wit willgo to the above translation pattern and this will translate the number to the assistant number and sent to the assistant instead of the manager

for internal calls as long as you provide the internal lines's CCS access to the Mngr partition they will be able to call nornmally and directly

Note:

if you have any other systems that need to access te Mnager line such as voice mail ports the new partition of the manager create above in step 1 need to be added to the CSS of these CTIs/Ports

HTH

if helpful Rate

Highlighted
Beginner

Manager and Assistant query

This will work indeed , but if you wnat more advance option , you may use Cisco IPMA , this will allow the manager to activate or desactivate calls filter , it has exclusive and inclusive filter option

Regards

Beginner

Manager and Assistant query

Dear Friends,

Thanks for your great help.

Regads,

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