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Manager - Secretary Calls

Paul0293
Beginner
Beginner

Hi Guys! 

I am new with CUCM (ver. 12.5.1.13900-152) and I am trying to configure Cisco DX650 (manager) to forward all incoming calls to CP-7821 (secretary). The issue that I am facing now is that the secretary can't transfer back the forwarded call to the manager. I've searched through the forums and saw that there is a way to configure the override from the service parameters but I can't see that option on my CUCM system. Are there any other ways to do this?

 

Thanks in advance!

Paul 

 

 

1 Accepted Solution

Accepted Solutions

It is under the Cisco CallManager part.

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8 Replies 8

Roger Kallberg
VIP Expert VIP Expert
VIP Expert

The option is to change a parameter as you yourself has found out. I’m not in front of a CM at the moment, so I can’t provide you with a screenshot of the parameter to change. If nobody beats me to the punch on this I’ll pass it along when I get to work later this morning.



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