09-16-2019 11:05 AM
Hello,
I have a customer who called me because every devices suddenly logged out at the same time.
I first thought about the URL API with "login", "logout"&"logout all devices" buttons.
I searched in EM logs and found a lot of messages saying devices were logged out.
But, I can't find why.
Is there a way to know for sure that it is from the API devices were logged out and with luck which IP sent the execution ?
Thank for any help !
Irwin
09-16-2019 11:10 AM
Was it just EM users that were logged out of EM or did physical phones lose registration or restart? Any commonality such as same location, same sub, etc.?
09-17-2019 12:55 AM - edited 09-17-2019 12:55 AM
Hi Andrew,
Thank you for your answer.
It was just EM users, no network outage.
I also checked in EM service parameters : "auto logout" set to false.
Best regards
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