Massive logged out IP Phone

[i.leridant]

Hello,

I have a customer who called me because every devices suddenly logged out at the same time.

I first thought about the URL API with "login", "logout"&"logout all devices" buttons.

I searched in EM logs and found a lot of messages saying devices were logged out.

But, I can't find why.

Is there a way to know for sure that it is from the API devices were logged out and with luck which IP sent the execution ?

Thank for any help !

Irwin

[Andrew Skelly]

Was it just EM users that were logged out of EM or did physical phones lose registration or restart?  Any commonality such as same location, same sub, etc.?

[i.leridant]

Hi Andrew,

Thank you for your answer.

It was just EM users, no network outage.

I also checked in EM service parameters : "auto logout" set to false.

Best regards