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Beginner

Match incoming calls to the names configured in Personal Address Book

So I am well aware there is a bug out there, CSCuq86533 (https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuq86533) about this.  But has anyone heard or know if Cisco ever plans on looking into this? All (3) of my regional clusters (NA, EU & AP) are on 11.5.1, and with us being up to date at this time I get asked about this constantly.

I get numerous complaints from my end-users, especially in corporate offices with execs, their admins and sales people that really want this feature.  Not necessarily the individualized images, but the name matching the number that they have in their address books, similar to what a person programs in their mobile, it shows a name/nickname..  As we know sometimes PSTN only delivers the ANI and not the name, and they want to see who it is as they don't recognize the number, but it is someone they know and since no name shows they don't answer.

Curious on the thoughts out there.

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Hall of Fame Master

I doubt we will see this at

I doubt we will see this at any time on CUCM.  You can match on ANI and route accordingly, but not by calling name, especially in personal address book.

Highlighted
Hall of Fame Cisco Employee

You require 3rd party apps to

You require 3rd party apps to do that.

HTH

java

if this helps, please rate
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Hi Brett,

Hi Brett,

Hope you are doing well.

We developed such an application.

We provide caller ID for external calls and screen it on your phone.

Drop me an email at pavelt@comm-it.com

You can take a look at the UC applications we offer here

search in-page for "UC Solutions"

Cheers.

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