MCS 7816-I4 with CUCM 7.1.3b booting issue

[Bhavani Sankar]

Hi ,

I am facing problem with CUCM 7.1.3 , as it is not booting and throwing the below mentioned error message. I am attaching the error snap shot also.This model server is having only one HDD of 250 GB capacity.

Error Message-- "ext3-fs error (device/sd 6) in start-transaction journal has abborted".

Please let me know it there is any solution for this issue.

Thanks in advance.

Regards

Sankar.

[Gajanan Pande]

Did you complete the manual file system check ( using recovery disk ) as shown in the snapshot ?

GP.

[Bhavani Sankar]

No. Can you share me the procedure.

[Gajanan Pande]

If you observe the screenshot carefully, the procedure is very much provided in it. Reboot the system & follow the steps prompted to complete Manual File System Check ( FSCK ). Keep the recovery disk handy with you & insert in the driver whenever prompted & continue with next pr0mpted steps.

Refer the OS admin guide for your CUCM version available on CCO for any such activities.http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

If it appears difficult to perform, feel free to raise a TAC case with Cisco.

Pls rate the post if it helps.

GP.

[Bhavani Sankar]

IS the recovery disk and CUCM installation disk same?

[Gajanan Pande]

No you need to download the Recovery software for your CUCM from CCO, here it is http://www.cisco.com/cisco/software/type.html?mdfid=282421166&catid=278875240&i=rp

Also refer the document http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b1f305.shtml

Pls rate the post if it helps.

GP.

[Gajanan Pande · Accepted solution]

Similar issue is handled already on this thread https://supportforums.cisco.com/thread/2083723 .

Always, do a casual search on this forum for the issues faced. Saves time.

GP.

[Bhavani Sankar]

Hi GP,

Thanks a ton. I resolved it by recovery DVD, which came from cisco.

Regards

Sankar.

[Gajanan Pande]

NP Sankar, Glad I could assist.

Thanks for the nice ratings.

Cheers !!

GP.

[helpdeskadmin]

Hi Gajanan,

We have MCS 7816-I4 with CUCM 7.1.3b and got the same issue. Pl find the attached photo. 

The link provided above is no longer working. Great if you can help

[Jaime Valencia]

If you mean the link for the recovery disk, right now your only chance would be your SE.