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Beginner

missed call for secondary Line

Hi All,

Is there any way to see if the Missed call is for First Line or second line on the Phone?

I have seen that somewhere and need to implement it for a Customer, I do not know how to configure it.

at the moment if  there is a missed call on the Phone, I go to the "directories" and then "Miss Calls"and then it shows the missed call but does not say it is for primary Line or Secondary Line.

Thank you,

Hamed

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Hall of Fame Community Legend

Re: missed call for secondary Line

Hi hamed,

This info is not available if using a 7940/7960, so it depends on the IP phone model. If you are using something like a 7942/45 or 7962/65 then yes there is a line in the Missed Calls entry that shows which of the Lines on the phone the call was intended for. As well as the Details softkey which has all the info.

For example a 7962 has the following;

Line 1 - 6007

Line 2 - 5126

Line 3 - 7001

Line 4 - 5555

When a call comes in for 5126 and is Missed, the Missed calls Info would show the Time the call came in as well as "On 5126" at the bottom of the display.

There was a bug/enhancement for the 7940/60's that was never fixed (notice the "super" workaround" );

CSCdt61023 - Missed/Received calls should indicate which line the call was on

Description

Symptom:
The Missed Calls and Received Calls directories on the 7960 and 7940 IP
phones do not indicate which line the call was missed or received on.
Condition:
This can be an important distinction when there are multiple lines on
the same phone for different purposes. For example, a receptionist may
have a personal line and a shared line with a manager. The receptionist
will see all the missed/received calls on both their own personal line as
well as the manager's line and will not know whether a call-back should be
made or not.


Workaround:
None. Don't call back.

1st Found-in:                          (7)

3.0(8), 3.1, 3.2, 3.3, 6.0

7.1(2), 7.2(2)

Status:

Terminated

Last Modified:

Sep 30,2011

Product:

Cisco Unified IP Phone 7900 Series

Platform:

Dependent

Severity:

6 - enhancement

Customer Reported:                          (24)

Cheers!

Rob

"Everything is broken" - Bob Dylan

View solution in original post

2 REPLIES 2
Highlighted
Hall of Fame Community Legend

Re: missed call for secondary Line

Hi hamed,

This info is not available if using a 7940/7960, so it depends on the IP phone model. If you are using something like a 7942/45 or 7962/65 then yes there is a line in the Missed Calls entry that shows which of the Lines on the phone the call was intended for. As well as the Details softkey which has all the info.

For example a 7962 has the following;

Line 1 - 6007

Line 2 - 5126

Line 3 - 7001

Line 4 - 5555

When a call comes in for 5126 and is Missed, the Missed calls Info would show the Time the call came in as well as "On 5126" at the bottom of the display.

There was a bug/enhancement for the 7940/60's that was never fixed (notice the "super" workaround" );

CSCdt61023 - Missed/Received calls should indicate which line the call was on

Description

Symptom:
The Missed Calls and Received Calls directories on the 7960 and 7940 IP
phones do not indicate which line the call was missed or received on.
Condition:
This can be an important distinction when there are multiple lines on
the same phone for different purposes. For example, a receptionist may
have a personal line and a shared line with a manager. The receptionist
will see all the missed/received calls on both their own personal line as
well as the manager's line and will not know whether a call-back should be
made or not.


Workaround:
None. Don't call back.

1st Found-in:                          (7)

3.0(8), 3.1, 3.2, 3.3, 6.0

7.1(2), 7.2(2)

Status:

Terminated

Last Modified:

Sep 30,2011

Product:

Cisco Unified IP Phone 7900 Series

Platform:

Dependent

Severity:

6 - enhancement

Customer Reported:                          (24)

Cheers!

Rob

"Everything is broken" - Bob Dylan

View solution in original post

Highlighted
Beginner

missed call for secondary Line

Hi Rob,

Thank you for your Information.Helpful:)

Hamed

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