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Advocate

Missed call in the CDR

hi guys!

I need information about a CDR.

I  need a report of unanswered calls, and tickets are sent to my FTP these  tickets does not have information on unanswered calls.


Will I need to enable some feature.

I am using CUCM 7.1.3

Cheers
Bruno Rangel

Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Cisco Employee

Re: Missed call in the CDR

Set the "CDR Log Calls with Zero Duration Flag " to true in the Service  Parameters for CallManager. This will log calls with 0 duration. then  you can see those in CDR reports.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

14 REPLIES 14
Hall of Fame Cisco Employee

Re: Missed call in the CDR

Set the "CDR Log Calls with Zero Duration Flag " to true in the Service  Parameters for CallManager. This will log calls with 0 duration. then  you can see those in CDR reports.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

Advocate

Re: Missed call in the CDR

Thanks  Java
will enable, and then I'll test.

Cheers
Bruno Rangel

Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers
Advocate

Re: Missed call in the CDR

Ok Java is working normally!!!!!

Cheers
Bruno Rangel

Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers
Highlighted
Beginner

Re: Missed call in the CDR

Hello,

I'm new in cisco call manager. I have a need for creating reports of user missed calls. I have found a guide hot to do it, but do not ger any info when report is generated.

Step 1 Choose User Reports > Cisco Unified IP Phone.

The Cisco Unified IP Phone window displays a list of all Cisco Unified IP Phone services that have been configured in the system.

Step 2 In the List of Cisco Unified IP Phone area, choose the services that you want to include in the report.

Step 3 Click the right arrow to add the chosen service to the Selected Cisco Unified IP Phone box.

The report will include all services that are listed in this box when you generate it.

maybe you can give me some advice?

Thanks..

Advocate

Re: Missed call in the CDR

Hi

I'm using Server Billing, and I enable CDR.

In the FTP server is colected by my "Server Billing".
See this docto about CDR http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/car/CAR.html

Cheers
Bruno Rangel

Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers
Beginner

Re: Missed call in the CDR

Hi,

I also have CDR enabled. And i need to generate a user report for missed calls, but i get 0 in generated *.pdf file no mater if it's recieved calls or missed. I've added an ftp server, but it didn't help. Maybe you will know where's the trick here in my situation? Thanks in advance..

Advocate

Re: Missed call in the CDR

I understand,

I think you´re confused about the "missed call",but my server billing mean call with 0 duration, as missed call.

Cheers
Bruno Rangel

Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers
Beginner

Re: Missed call in the CDR

no you got me wrong. I am not getting any report at all, nor answered nor missed calls, the generated pdf file is empty. Maybe there is some settings i have to apply first?

Thanks..

Advocate

Re: Missed call in the CDR

The only document I can reference is to see if this helps you in something.


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/car/car.pdf

Cheers
Bruno Rangel

Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers
Beginner

Re: Missed call in the CDR

Hi,

I have CUCM 7.0.2 and i have activated "CDR Log Calls with Zero Duration Flag " but i didn't see calls records with Zero Duration in CDR .

Do i need to to restart CDR services or other or i missed some more configuration?

Thanks.

MC

Advocate

Re: Missed call in the CDR

how are you doing to see these calls?

I believe you do not need to do anything else for this!!

Cheers
Bruno Rangel

Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers
Beginner

Re: Missed call in the CDR

Hi,

CDR analisys and Reporting
Menu CDR >Search user /extension

I didn't see CDR information of incoming calls from PSTN that i didn't answer.

Regards

MC

Beginner

Hi MC, Did you get any

Hi MC,

 

Did you get any solution to this issue?

 

I have enabled "CDR Log Calls with Zero Duration Flag". Still the zero duration calls are not listed in cdr.

CUCM in question is version 7.

I am not using any billing server. I am unable to find cdr for unanswered calls while searching for cdr in CDR Administration and Reporting.

Thanks in advance.

 

With Kind Regards

Fahim Sha.

Beginner

Hi,it was five years ago..

Hi,

it was five years ago...but i think i didn't manage to solve that problem.

 

regards

Mc

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