I guess I know the answer to this, but was wondering if there had been any developments in CUCM6.
If a user picks up a call on another extension using call pickup, the original extension logs a missed call (even though this call has been answered), is there anyway of stoping this?
The users complain that it is classed as a missed call, but someone else in the team may have dealt with it, so they do not know if they need to call the person back.