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Beginner

Missed Calls in Hunt Group

Hello!

There is a Hunt Group with a couple of phone in it. Wenever a Call comes in and someone takes it, all other phones in this hunt group get a missed call message in there displays. Thats confusing for the users, because they think that no one took the call over. Is there a way to disable it? 

      

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VIP Mentor

Missed Calls in Hunt Group

Rene,

Anytime a call hits the display on

an IP Phone it is saved/displayed as a "Missed" call. There is no way to change this behaviour.

The thread below discussed this in detail and also suggested that the only work around is to use shared lines

https://supportforums.cisco.com/thread/344971

If you dont want to use shared lines you may consider using a different algorithm other than broadcast.

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4 REPLIES 4
Beginner

Missed Calls in Hunt Group

Btw. its a broadcast huntgroup, and its callmanager version 8.6

VIP Mentor

Missed Calls in Hunt Group

Rene,

Anytime a call hits the display on

an IP Phone it is saved/displayed as a "Missed" call. There is no way to change this behaviour.

The thread below discussed this in detail and also suggested that the only work around is to use shared lines

https://supportforums.cisco.com/thread/344971

If you dont want to use shared lines you may consider using a different algorithm other than broadcast.

Please rate useful posts

"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

Please rate all useful posts
Beginner

Has Cisco released any update

Has Cisco released any update to allow this functionality within the past 5 years? Seems to be a common request/problem...

Beginner

Re: Has Cisco released any update

on the user line settings you can uncheck "log missed call" box

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