Missed calls not being logged

[Anfield01]

Hi all,

I have a 7961 which is not displaying missed calls on screen, nor is it logging them in the missed calls directory. This has been happening for a couple of months and the last logged missed call was 17th May. I have checked the line config of the phone and the 'log missed call' button is checked. I have also tried unchecking it, saving the line config and re-checking it and re-saving it but it had no impact.

Can anyone help / advise please?

Thanks,

Mark

[ashok_boin]

Hi,

Is this happening only on this phone or in all phones?

If happening in all phones, you may try with procedure listed below for 7940/7960 to configure URL for Directories.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/7_1_2/cucos/iptpch7.html#wp1182548

Regards...

-Ashok.

[Rob Huffman]

Hi Mark,

When I've had this happen a couple of times, the only way to kick-start

the process was to physically unplug the IP phone and let it go through

the complete re-boot sequence

Cheers!

Rob