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Mobile SIP Client not working with UC540 while Desktop SIP client working Fine

sanjay.khurana
Level 1
Level 1

‎03-20-2013 05:40 AM - edited ‎03-16-2019 04:21 PM

Hi,

I have Cisco UC540 Voice Router. I have configured SIP services into that box to use 3rd party (3cx Softphone) SIP software on Phone / Desktop,

On Desktop Side my 3rd party softphone is working fine no issue while I am using same client on my andriod mobile I am getting error not

SIP/2.0 401 Unauthorized

.

I have captured desktop & mobile SIP registration logs from UC box.

Please help me to understand where I am doing mistake

mobile softphone logs file : mobile_logs.txt

desktop softphone logs file : desktop_logs.txt

Labels:
15356762-desktop_logs.txt.zip
15356761-mobile_logs.txt.zip
0 Helpful
6 Replies 6

Leo Salcie Tejeda
Level 7
Level 7

‎03-20-2013 06:07 AM

Hi Sanjay,

Try to remove authentication command under sip-ua menu.

Regards

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___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie
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sanjay.khurana
Level 1
Level 1
In response to Leo Salcie Tejeda

‎03-20-2013 06:11 AM

Hi ,

I am not able to find authentication  command under sip-ua menu.

I have attached sh runn of voice router can you please point the same in sh runn.

15356763-shrrun_uc_mum_sip_working.log.zip
0 Helpful

Leo Salcie Tejeda
Level 7
Level 7
In response to sanjay.khurana

‎03-20-2013 06:16 AM

Try this:

voice register global

no authenticate register

Please rate all useful posts
Favor calificar todos las respuestas Ăștiles.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie
0 Helpful

sanjay.khurana
Level 1
Level 1
In response to Leo Salcie Tejeda

‎03-20-2013 06:19 AM

Hi,

After remove this command , I am still not able to connect here is latest logs which I captured after removed authencation.

15356764-new_logs.txt.zip
0 Helpful

Leo Salcie Tejeda
Level 7
Level 7
In response to sanjay.khurana

‎03-21-2013 12:56 PM

I think the problem is the SIP Client installed on the cellphone. Try installing another version.

Regards

Please rate all useful posts
Favor calificar todos las respuestas Ăștiles.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie
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sanjay.khurana
Level 1
Level 1
In response to Leo Salcie Tejeda

‎03-22-2013 02:19 AM

I have changed SIP client in mobile still have same problem

following is updated logs

UC540_Mumbai#

003664: Mar 22 09:16:40.315: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF

003665: Mar 22 09:16:40.755: %SYS-5-CONFIG_I: Configured from console by gadmin on vty0 (14.140.113.82)

003666: Mar 22 09:16:59.700: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

REGISTER sip:192.168.76.10:5060;transport=tcp;lr SIP/2.0

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjGkErKW3PjHTS-Ga3KtV8PDStesRm33xP

Max-Forwards: 70

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

CSeq: 62272 REGISTER

User-Agent: CSipSimple_t03g-16/r1916

Contact: "2099" <2099>

Expires: 900

Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS

Content-Length:  0

003667: Mar 22 09:16:59.700: //817/15C2983187DE/SIP/Event/sact_idle_new_message_register:

ccsip_api_register_ind return value : SIP_SUCCESS

003668: Mar 22 09:16:59.700: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_REGISTER_RESP

003669: Mar 22 09:16:59.704: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 100 Trying

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjGkErKW3PjHTS-Ga3KtV8PDStesRm33xP

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>

Date: Fri, 22 Mar 2013 09:16:59 GMT

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 62272 REGISTER

Content-Length: 0

003670: Mar 22 09:16:59.704: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 401 Unauthorized

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjGkErKW3PjHTS-Ga3KtV8PDStesRm33xP

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>;tag=68249C4-FFFFE15B

Date: Fri, 22 Mar 2013 09:16:59 GMT

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 62272 REGISTER

WWW-Authenticate: Digest realm="",nonce="14FF19A200A6A0FA",algorithm=MD5,qop="auth"

Content-Length: 0

003671: Mar 22 09:16:59.712: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

REGISTER sip:192.168.76.10:5060;transport=tcp;lr SIP/2.0

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjiH9qaEujhFWzNulXIkXTLf770xpHxwZ4

Max-Forwards: 70

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

CSeq: 62273 REGISTER

User-Agent: CSipSimple_t03g-16/r1916

Contact: "2099" <2099>

Expires: 900

Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS

Authorization: Digest username="2099", nonce="14FF19A200A6A0FA", uri="sip:192.168.76.10:5060;transport=tcp;lr", response="c91bf2ac03f67830fd229506bb53e4b2", algorithm=MD5, cnonce="OnKG8ifPO5qp7Z1T-re18Fxpr5ORxjUq", qop=auth, nc=00000001

Content-Length:  0

003672: Mar 22 09:16:59.716: //818/15C5096987DF/SIP/Event/sact_idle_new_message_register:

ccsip_api_register_ind return value : SIP_SUCCESS

003673: Mar 22 09:16:59.716: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_REGISTER_RESP

003674: Mar 22 09:16:59.720: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 100 Trying

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjiH9qaEujhFWzNulXIkXTLf770xpHxwZ4

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>

Date: Fri, 22 Mar 2013 09:16:59 GMT

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 62273 REGISTER

Content-Length: 0

003675: Mar 22 09:16:59.720: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 401 Unauthorized

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjiH9qaEujhFWzNulXIkXTLf770xpHxwZ4

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>;tag=68249D4-25C8

Date: Fri, 22 Mar 2013 09:16:59 GMT

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 62273 REGISTER

WWW-Authenticate: Digest realm="",nonce="9ECD730500A6A0FB",algorithm=MD5,qop="auth"

Content-Length: 0

003676: Mar 22 09:16:59.728: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

REGISTER sip:192.168.76.10:5060;transport=tcp;lr SIP/2.0

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjy8ks.WTTMJNt5S5CeYjxDEXHxODxFdYU

Max-Forwards: 70

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

CSeq: 62274 REGISTER

User-Agent: CSipSimple_t03g-16/r1916

Contact: "2099" <2099>

Expires: 900

Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS

Authorization: Digest username="2099", nonce="9ECD730500A6A0FB", uri="sip:192.168.76.10:5060;transport=tcp;lr", response="54d3ba2488bf9ca4fc06f93e4a83ecf0", algorithm=MD5, cnonce="OnKG8ifPO5qp7Z1T-re18Fxpr5ORxjUq", qop=auth, nc=00000001

Content-Length:  0

003677: Mar 22 09:16:59.732: //819/15C6DDE187E0/SIP/Event/sact_idle_new_message_register:

ccsip_api_register_ind return value : SIP_SUCCESS

003678: Mar 22 09:16:59.732: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_REGISTER_RESP

003679: Mar 22 09:16:59.736: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 100 Trying

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjy8ks.WTTMJNt5S5CeYjxDEXHxODxFdYU

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>

Date: Fri, 22 Mar 2013 09:16:59 GMT

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 62274 REGISTER

Content-Length: 0

003680: Mar 22 09:16:59.736: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 401 Unauthorized

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjy8ks.WTTMJNt5S5CeYjxDEXHxODxFdYU

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>;tag=68249E4-8A7

Date: Fri, 22 Mar 2013 09:16:59 GMT

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 62274 REGISTER

WWW-Authenticate: Digest realm="",nonce="6CF8D3C900A6A0FD",algorithm=MD5,qop="auth"

Content-Length: 0

003681: Mar 22 09:16:59.748: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

REGISTER sip:192.168.76.10:5060;transport=tcp;lr SIP/2.0

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjPTup9g8nXdRy2h00oZzjvIEEB6G8Nztc

Max-Forwards: 70

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

CSeq: 62275 REGISTER

User-Agent: CSipSimple_t03g-16/r1916

Contact: "2099" <2099>

Expires: 900

Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS

Authorization: Digest username="2099", nonce="6CF8D3C900A6A0FD", uri="sip:192.168.76.10:5060;transport=tcp;lr", response="04ecc11dd17ca617e0719528d5fc2828", algorithm=MD5, cnonce="OnKG8ifPO5qp7Z1T-re18Fxpr5ORxjUq", qop=auth, nc=00000001

Content-Length:  0

003682: Mar 22 09:16:59.748: //820/15C9EB4287E1/SIP/Event/sact_idle_new_message_register:

ccsip_api_register_ind return value : SIP_SUCCESS

003683: Mar 22 09:16:59.752: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_REGISTER_RESP

003684: Mar 22 09:16:59.752: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 100 Trying

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjPTup9g8nXdRy2h00oZzjvIEEB6G8Nztc

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>

Date: Fri, 22 Mar 2013 09:16:59 GMT

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 62275 REGISTER

Content-Length: 0

003685: Mar 22 09:16:59.756: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 401 Unauthorized

Via: SIP/2.0/TCP 192.168.2.100:40995;rport;branch=z9hG4bKPjPTup9g8nXdRy2h00oZzjvIEEB6G8Nztc

From: "2099" <2099>;tag=Y32-rHeOZBOFcLTJ7OK1foXK-z6K7ynj

To: "2099" <2099>;tag=68249F4-17F6

Date: Fri, 22 Mar 2013 09:16:59 GMT

Call-ID: JAZOSjL.xuGBlgI6yeQJtqOqyjCEOKQj

Server: Cisco-SIPGateway/IOS-12.x

CSeq: 62275 REGISTER

WWW-Authenticate: Digest realm="",nonce="54CC8F8400A6A0FF",algorithm=MD5,qop="auth"

Content-Length: 0

0 Helpful
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