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Mobile Voice Access (MVA) - two stage dialing

alex goshtaei
Level 1
Level 1

‎10-08-2010 10:53 AM - edited ‎03-16-2019 01:15 AM

Hi All,

we have setup MVA. I am able to enable/disable mobility connect when dial from PSTN to gateway.  But when I choose option 1 to make outbound call, it is totally silent and don't see call coming fom CUCM to gateway. Here is the capture from CUCM:

2010-10-08 10:23:46,688 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- isUserAllowedToMakeCall --DB Query -->   ccmuser  = wave102 before DB Query: isAllowed   = false
2010-10-08 10:23:46,688 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- isIVREnabled - DB Query -->   param  = EnableMobileVoiceAccess service_ccm  = 0
2010-10-08 10:23:46,688 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- isIVREnabled --DB Query -->   sql:  = select paramValue from processconfig where paramName ='EnableMobileVoiceAccess' and tkService ='0'
2010-10-08 10:23:46,689 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- isIVREnabled --DB Query -->   sql:  = select paramValue from processconfig where paramName ='EnableMobileVoiceAccess' and tkService ='0'
2010-10-08 10:23:46,691 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- isIVREnabled --DB Query -->   isIVR:  = T
2010-10-08 10:23:46,692 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- isUserAllowedToMakeCall --DB Query -->   after DB Query: isAllowed   = true
2010-10-08 10:23:46,692 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- isUserEnabledMobileVoice - DB Query -->   ccmuser  = wave102
2010-10-08 10:23:46,696 DEBUG [http-8080-22] controller.IVRPinLookup - [CCM_IVR]::execute(): EDT Access retrieved from DB for user wave102 is true
2010-10-08 10:23:46,696 DEBUG [http-8080-22] controller.IVRPinLookup - [CCM_IVR]::execute(): EDT Access retrieved from DB for user wave102 is true setAttribute: success
2010-10-08 10:23:46,703 DEBUG [http-8080-22] controller.IVRGetAudioFile - [CCM_IVR]:: IVR get Filename
2010-10-08 10:23:46,703 DEBUG [http-8080-22] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile()
2010-10-08 10:23:46,704 DEBUG [http-8080-22] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile() fileName = 10.au and  locale = en_US
2010-10-08 10:23:46,704 DEBUG [http-8080-22] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile() fileName = 10.au and  locale = en_US
2010-10-08 10:23:46,705 DEBUG [http-8080-22] controller.IVRGetAudioFile - [CCM_IVR]:: getting the file now
2010-10-08 10:23:49,717 DEBUG [http-8080-22] controller.IVRProcessLineApp - [CCM_IVR]::execute(): action start
2010-10-08 10:23:49,718 DEBUG [http-8080-22] controller.IVRProcessLineApp - [CCM_IVR]::funcsel: 1
2010-10-08 10:23:49,718 DEBUG [http-8080-22] controller.IVRProcessLineApp - [CCM_IVR]::srcdir: en_US
2010-10-08 10:23:49,718 DEBUG [http-8080-22] controller.IVRProcessLineApp - [CCM_IVR]::remotedest: 9492149394
2010-10-08 10:23:49,718 DEBUG [http-8080-22] controller.IVRProcessLineApp - [CCM_IVR]::ccmusername: wave102
2010-10-08 10:23:49,726 DEBUG [http-8080-22] controller.IVRGetAudioFile - [CCM_IVR]:: IVR get Filename
2010-10-08 10:23:49,726 DEBUG [http-8080-22] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile()
2010-10-08 10:23:49,726 DEBUG [http-8080-22] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile() fileName = 13.au and  locale = en_US
2010-10-08 10:23:49,727 DEBUG [http-8080-22] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile() fileName = 13.au and  locale = en_US
2010-10-08 10:23:49,727 DEBUG [http-8080-22] controller.IVRGetAudioFile - [CCM_IVR]:: getting the file now
2010-10-08 10:23:59,678 DEBUG [http-8080-22] controller.IVRPlaceCall - [CCM_IVR]::execute(): action start
2010-10-08 10:23:59,678 DEBUG [http-8080-22] controller.IVRPlaceCall - [CCM_IVR]::dialno: 919492261492
2010-10-08 10:23:59,678 DEBUG [http-8080-22] controller.IVRPlaceCall - [CCM_IVR]::srcdir: en_US
2010-10-08 10:23:59,679 DEBUG [http-8080-22] controller.IVRPlaceCall - [CCM_IVR]::remotedest: 9492149394
2010-10-08 10:23:59,679 DEBUG [http-8080-22] controller.IVRPlaceCall - [CCM_IVR]::accessCount: null
2010-10-08 10:23:59,679 DEBUG [http-8080-22] controller.IVRPlaceCall - [CCM_IVR]::ccmusername: wave102
2010-10-08 10:23:59,679 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- getMVADID - DB Query -->   param  = MobileVoiceAccessNumber service_ccm  = 0
2010-10-08 10:23:59,679 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- getMVADID --DB Query -->   sql:  = select paramValue from processconfig where paramName ='MobileVoiceAccessNumber' and tkService ='0'
2010-10-08 10:23:59,683 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- getMVADID --DB Query -->   mvaDID:  = 2599
2010-10-08 10:23:59,684 DEBUG [http-8080-22] controller.IVRPlaceCall - [CCM_IVR]::Mobile Voice Access DID = 2599
2010-10-08 10:23:59,684 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- getIVRdn - DB Query --> 
2010-10-08 10:23:59,684 DEBUG [http-8080-22] util.IVRDBInterface - [CCM_IVR]<--- getIVRdn()  --DB Query -->   sql:  = select dNOrPattern from Numplan n where n.tkPatternUsage = '18'
2010-10-08 10:23:59,687 DEBUG [http-8080-22] controller.IVRPlaceCall - [CCM_IVR]::Mobile Voice Access Directory Number ivrdn = 2599

any suggestion would be very appreciated.

Alex

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0 Helpful
5 Replies 5

Jyothi V
Level 1
Level 1

‎10-12-2010 11:55 PM

Hi,

Please follow this procedure to make the outbound call:

PIN

#

1

#

Phone Number

#

It is important that you press # after the phone number.

Otherwise, it waits for the inter-digit time-out (silence) and the call hangs up.

Let me know if this doesn't work.

Thanks,

Jyothi

0 Helpful

alex goshtaei
Level 1
Level 1
In response to Jyothi V

‎10-13-2010 09:27 AM

Thanks for the reply. I've pressed # at the end but still it is silent

here is steps:

dial MVA DID --> enter PIN --> press 1 --> dial 919492261450 --> press # --> silent --> i run "debug isdn q931" and haven't seen any call coming from CUCM to gateway.

this is kind of urgent and very appreciate if you can help me out to resolve this issue.

Alex

0 Helpful

acharyr123
Level 3
Level 3
In response to alex goshtaei

‎05-30-2011 02:02 AM

Hi,

Whether your issue is solved?? I am also facing the similar issue..

0 Helpful

Richard Simmons
Level 3
Level 3
In response to acharyr123

‎04-24-2014 08:00 AM

Did you ever get an answer to this, im running into this problem now?

0 Helpful

manpreetsingh46
Level 1
Level 1

‎04-25-2014 02:50 AM

Hi Alex,

Please collect

 

1. detailed call manager traces

2. debug ccapi inout from the router.

3. Show run from the router.

Please send me the the logs or attach it here.

 

manpreetsingh46@gmail.com

 

 

0 Helpful
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