10-17-2012 07:48 AM - edited 03-16-2019 01:43 PM
Hi guys,
I'm tryng to enable Mobile Voice Access folowing this guide: http://bhatkoti.com/2010/01/02/how-to-configure-mobile-voice-access-mva-in-cisco-cucm-6-x7x/. When the MVA number is dialed (3001) the call is conected but the prompt asking the the pin is not heard after some seconds the call is dropped ...Below the configuration:
CUCM:
Media Resources TAB>Mobile Voice Access> and enter below (or your customized ones).
a) Mobile Voice Access DN = 3000
b) Mobile voice Access Partition = none
c) Locale. = US
a) Enable Enterprise Feature Access = True
b) Enable Mobile Voice Access (MVA) = True
c) Mobile Voice Access number = 3001
CUCM AdminPage> Device>Gateway>Add New> Select H323 Gateway
a) Device name = 192.168.8.1
b) Device Pool = HQ_DP
c) MRG = HQ_MRGL
d) MTP = Check the box
UCM AdminPage>Call Routing>Route Patterns>Add new RP
a) RP = 3001
b) Route List = 192.168.8.1 (H323 gateway)
c) PT / CSS = none
d) call classificaiton = Off-Net
GW:
application
service MVA http://192.168.6.10:8080/ccmivr/pages/IVRMainpage.vxml
dial-peer voice 100 voip
service mva
destination-pattern [34]...
session target ipv4:192.168.6.10
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
dial-peer voice 101 voip
service mva
incoming called-number 3001
codec g711ulaw
no vad
Any advice would be appreciated.
Regards
_____________________________
MDGDP, CCNA, CCNA Voice certified
10-17-2012 01:16 PM
Any idea?
_____________________________
MDGDP, CCNA, CCNA Voice certified
10-17-2012 02:07 PM
Ensure that you IOS is supported to this feature, also try create a PT and CSS to this Feature.
Anyway a debug will confirm what's going on with the Calls
10-19-2012 06:45 AM
I'm running IOS c2800nm-adventerprisek9_ivs_li-mz.151-4.M3.bin last version. About PT and CSS is not created to avoid exactly permisson issue but did you think maybe is mandatory?
Below is the show MVA application, it said "12 prompt play attempts, 2 successful" but I have never heared the prompt. Attached are the debug log of the call.
CallMExpress#show call application voice MVA
Script Name : MVA
URL : http://192.168.6.10:8080/ccmivr/pages/IVRMainpage.vxml
Type : Service
State: Registered
Life : Configured
Exec Instances: 0
Script Code Begin:
--------------------------------
VXML Application MVA
URL=http://192.168.6.10:8080/ccmivr/pages/IVRMainpage.vxml
Security Level: not trusted
13 incoming calls
0 calls handed off to it
0 call transfers initiated
0 pages loaded, 26 successful
12 prompt play attempts, 2 successful
0 recorded messages
The VXML Script is:
------------------
--------------------------------
CallMExpress#
_____________________________
MDGDP, CCNA, CCNA Voice certified
10-19-2012 01:30 PM
Any idea?
_____________________________
MDGDP, CCNA, CCNA Voice certified
10-21-2012 05:22 AM
any idea?
_____________________________
MDGDP, CCNA, CCNA Voice certified
10-21-2012 08:44 AM
Hi Leosalcie
The PT and CSS is to make sure that your accessibility is full.
So, assuming that you already did the configuration of the all requirements see the Cisco Unified Mobility Configuration Checklist
Try change that in your configuration
Mobile Voice Access DN = 3000 change that to 3001
In your H323 Gateway change the Dial-peer 101 to:
dial-peer voice 101 voip
service mva
destination-pattern 30.. ! Your DID #
session target ipv4:192.168.6.10
dtmf-relay h245-alphanumeric
incoming called-number 3001
codec g711ulaw
no vad
Follow the doc above to ensure you have all set
Please remember to rate helpful responses and identify helpful or correct answers.
10-21-2012 01:36 PM
After change Mobile Voice Access DN to 3001 I received the error:: Update failed. [4055] Cannot insert or update pattern. A Route Pattern exists with the same pattern and partition.
I have created a router pattern 3001 to send the call to the router MVA application so that's why it got the error message.
Did you have any idea?
_____________________________
MDGDP, CCNA, CCNA Voice certified
10-21-2012 03:39 PM
Leosalcie
Which one is you Mobile DN (3000 or 3001).
The Dial-peer need match the mMobile Number.
Do you have Remote destination profile configured also the phones are associated with users and RDP?
Did you change the Dial-peer ? Ensure that the IP 192.168.6.10 is the Server that is processing calls if the relevants Clusterwide parameter are set to true.
Post the GW config and the MVA configuration .
Please remember to rate helpful responses and identify helpful or correct answers.
10-22-2012 07:11 AM
@Bruno
Mobile Voice Access DN = 3000
Mobile Voice Access number = 3001
Route Pattern = 3001
I'm a little confused, right now the call flow is as follow (Phone emulate a call received from PSTN):
1 2 3 4
Phone--------> GW --------->CUCM ------->GW
1. Phone call the number MVA number 3001
2. Call match Dial-peer 100 and reroute the call to CUCM
4. CUCM not play the prompt
3. CUCM match the call with Route Pattern =3001 and send the call back to the GW
4. GW answer the call but after some second call is dropped
is this the right call flow?
Right now I don't have a RDP associated with user and RDP but nevertherless prompt should be play, am I right?
_____________________________
MDGDP, CCNA, CCNA Voice certified
10-22-2012 06:06 PM
any idea?
_____________________________
MDGDP, CCNA, CCNA Voice certified
10-23-2012 07:23 AM
Any idea?
_____________________________
MDGDP, CCNA, CCNA Voice certified
10-23-2012 09:59 AM
All reference that i have looking at, says that the RDP is needed for MVA, so not sure if you have included the commands i told you befor under Dial-peer, if yes I think the better way will be open a TAC Case to look into your configuration.
Please rate all helpful posts
10-23-2012 12:34 PM
Hi,
From where are you trying to dial the MVA number? If you are dialing from PSTN phone, the incoming dial-peer should be POTS.
in your case you are using Voip dial-peer.
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