cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2800
Views
0
Helpful
13
Replies

Mobile Voice Access, prompt is not play when call is connected

Hi guys,

I'm tryng to enable Mobile Voice Access folowing this guide: http://bhatkoti.com/2010/01/02/how-to-configure-mobile-voice-access-mva-in-cisco-cucm-6-x7x/. When the MVA number is dialed (3001) the call is conected but the prompt asking the the pin is not heard after some seconds the call is dropped ...Below the configuration:

CUCM:

Media Resources TAB>Mobile Voice Access> and enter below (or your customized ones).

a) Mobile Voice Access DN = 3000

b) Mobile voice Access Partition = none

c) Locale. = US

a) Enable Enterprise Feature Access = True

b) Enable Mobile Voice Access (MVA) = True

c) Mobile Voice Access number = 3001

CUCM AdminPage> Device>Gateway>Add New> Select H323 Gateway

a) Device name = 192.168.8.1

b) Device Pool = HQ_DP

c) MRG = HQ_MRGL

d) MTP = Check the box

UCM AdminPage>Call Routing>Route Patterns>Add new RP

a) RP = 3001

b) Route List = 192.168.8.1 (H323 gateway)

c) PT / CSS = none

d) call classificaiton = Off-Net

GW:

application

service MVA http://192.168.6.10:8080/ccmivr/pages/IVRMainpage.vxml

dial-peer voice 100 voip

service mva

destination-pattern [34]...

session target ipv4:192.168.6.10

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

dial-peer voice 101 voip

service mva

incoming called-number 3001

codec g711ulaw

no vad

Any advice would be appreciated.

Regards

_____________________________
MDGDP, CCNA, CCNA Voice certified       

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie
13 Replies 13

Any idea?

_____________________________
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

Ensure that you IOS is supported to this feature, also try create a PT and CSS to this Feature.

Anyway a debug will confirm what's going on with the Calls

Cheers
Bruno Rangel
Please remember to rate helpful responses using the star bellow and identify helpful or correct answers

I'm running IOS c2800nm-adventerprisek9_ivs_li-mz.151-4.M3.bin last version. About PT and CSS is not created to avoid exactly permisson issue but did you think maybe is mandatory?

Below is the show MVA application, it said "12 prompt play attempts, 2 successful" but I have never heared the prompt. Attached are the debug log of the call.

CallMExpress#show call application voice MVA

Script Name : MVA

       URL  : http://192.168.6.10:8080/ccmivr/pages/IVRMainpage.vxml

       Type : Service

       State: Registered

       Life : Configured

       Exec Instances: 0

Script Code Begin:

--------------------------------

VXML Application MVA

    URL=http://192.168.6.10:8080/ccmivr/pages/IVRMainpage.vxml

    Security Level: not trusted

            13 incoming calls

            0 calls handed off to it

            0 call transfers initiated

            0 pages loaded,  26 successful

            12 prompt play attempts, 2 successful

            0 recorded messages

The VXML Script is:

------------------

  

     

       

         

       

       

       

       

       

       

           http://192.168.6.10:8080/ccmivr/IVRCalleridLookup.do" method="get" namelist="remotedest srcdir"/>

       

          

       

     

  

  

      .

     

        

         

        

        

        

        

        

          

          

          

       

          

       

           http://192.168.6.10:8080/ccmivr/IVRCalleridLookup2.do" method="get" namelist="dest srcdir accessCount"/>

        

     

  

--------------------------------

CallMExpress#

_____________________________
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

Any idea?

_____________________________
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

any idea?

_____________________________
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

Hi Leosalcie

The PT and CSS is to make sure that your accessibility is full.

So, assuming that you already did the configuration of the all requirements see the Cisco Unified Mobility Configuration Checklist

Try change that in your configuration

Mobile Voice Access DN = 3000 change that to 3001

In your H323 Gateway change the Dial-peer 101 to:

dial-peer voice 101 voip

service mva

destination-pattern 30.. ! Your DID #

session target ipv4:192.168.6.10

dtmf-relay h245-alphanumeric

incoming called-number 3001

codec g711ulaw

no vad

Follow the doc above to ensure you have all set

Please remember to rate helpful  responses and identify helpful or correct answers.

Cheers
Bruno Rangel
Please remember to rate helpful responses using the star bellow and identify helpful or correct answers

After change Mobile Voice Access DN to 3001 I received the error:: Update failed. [4055] Cannot insert or update pattern. A Route Pattern exists with the same pattern and partition.

I have created a router pattern 3001 to send the call to the router MVA application so that's why it got the error message.

Did you have any idea?

_____________________________
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

Leosalcie

Which one is you Mobile DN (3000 or 3001).

The Dial-peer need match the mMobile Number.

Do you have Remote destination profile configured also the phones are associated with users and RDP?

Did you change the Dial-peer ? Ensure that the IP 192.168.6.10 is the Server that is processing calls if the relevants Clusterwide parameter are set to true.

Post the GW config and the MVA configuration .

Please remember to rate helpful  responses and identify helpful or correct answers.

Cheers
Bruno Rangel
Please remember to rate helpful responses using the star bellow and identify helpful or correct answers

@Bruno

Mobile Voice Access DN = 3000

Mobile Voice Access number = 3001

Route Pattern = 3001

I'm a little confused, right now the call flow is as follow (Phone emulate a call received from PSTN):

             1                2          3               4

Phone--------> GW --------->CUCM ------->GW

1. Phone call the number MVA number 3001

2. Call match Dial-peer 100 and reroute the call to CUCM

4. CUCM not play the prompt

3. CUCM match the call with Route Pattern =3001 and send the call back to the GW

4. GW answer the call but after some second call is dropped

is this the right call flow?

Right now I don't have a RDP associated with user and RDP but nevertherless prompt should be play, am I right?

 

_____________________________
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

any idea?

_____________________________
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

Any idea?

_____________________________
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

All reference that i have looking at, says that the RDP is needed for MVA, so not sure if you have included the commands i told you befor under Dial-peer, if yes I think the better way will be open a TAC Case to look into your configuration.

Please rate all helpful posts

Cheers
Bruno Rangel
Please remember to rate helpful responses using the star bellow and identify helpful or correct answers

Amod Joshi
Level 1
Level 1

Hi,

From where are you trying to dial the MVA number? If you are dialing from PSTN phone, the incoming dial-peer should be POTS.

in your case you are using Voip dial-peer.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: