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Modifying softkey layout in CM

NiclasCpm
Beginner
Beginner

Hi there,

we're mainly using Cisco 7961 and 7971 devices for which we use a custom softkey layout.

Now I'd like to modify this layout in Callmanager 4.3 by adding or removing some softkeys.

So our staff likes to have a key to suppress incoming calls or to directly forward incoming calls without receiving.

When I choose "Ring In" in the Softkey Layout Configuration in CM I only find "Undefined", "Answer" and "Immediate Divert" while the last two are already in use.

Now what does "undefined" mean and how can I "define" it and how can I add features like "Direct Transfer" or "End Call" which aren't choosable in the left of the two columns ?

Thanks for helping !

4 Replies 4

iptuser55
Frequent Contributor
Frequent Contributor

You are limited to what is in the softkey template. The undefined is not usable, you can not move the keys around from one state to another

Had the limitation been set by an administrator or is it by design ?

Beyond "On Hook", "Off Hook", "On Hold", etc. I also find this "Undefined"-key. Why is it there when I cannot use it ?

It's too bad that I only have three softkeys available for "Ring In". What do CCM admins do if they need more or certain features ?