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Beginner

MOH dont play trough

Hi voice team,

I´m using CUCM 8.6 and a h.323 router (2811), and music on hold not play when it receives or makes a call through pstn, only internal calls works.

Thanks,

Thiago

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Beginner

Hi Thiago,

what device pool is assigned to the H.323 gateway? And what MRGL/MRG is associated to that Device Pool?

Can you check if that MRG has one or more MOH Servers associated?

Do you have multiple MoH configurations in your cluster?

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Hi Frank, the device pool is the same that is associate with the phones,  MRGL/MRG its already associated to Device Pool and MRG has one MOH Server associated.

Thanks,

Thiago

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Yes, everthing is alrigth, but when i check the MTP required on H.323 gw the option hold on phone dont work.

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Hi Frank, its a codec issue, o fixed the G711 on router using the command "voice-class codec 1" and i apply on dial-peer voip that the extension belongs and its works.

Thanks for your help.

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Glad  it worked,

Frank