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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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MOH file configuration on the IP Phone

  Hi there,  just a quick queiston. in CUCM 8.6,  how can I stop the MOH on a phone.  I would like to stop MOH on a phone. Let say there are phone A and Phone B. on Phone A, both device information page and line configuration page, the MOH source file set to NON and there is no Coommon Device configuration configured. same to the Phone B.

Now, when I ring from phone A ot Phone B and press Hold button, the Phone B can still hear the cisco default MOH music. there must be some place with system wide configuation which enalbe Phone A to choose the sample file to play for the phone on hold. Any one know the answer?  tnk. Roy

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VIP Mentor

MOH file configuration on the IP Phone

Hi,

You need to remove the MRGL from the phone as well. You should also check if there is a MRGL assigned to the Device pool

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Hall of Fame Community Legend

MOH file configuration on the IP Phone

Hi Roy,

Just to add a note to the good tips from Deji (+5 )

Have a look at this excellent doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080094766.shtml#q20

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

Cisco Employee

Re:MOH file configuration on the IP Phone

Just set the run flag to false.

Sent from Cisco Technical Support Android App

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