MOH for CME 10.5

[AT]

Is 8K Hz the only rate supported for  CME 10.5 MOH?  I have a custom MOH file at 48000K Hz and after a conversion using audacity it is not usable.

AT

[Jitender Bhandari]

Hi AT,

See below for help

https://supportforums.cisco.com/document/133211/configuring-custom-media-files-music-hold

https://voiceonbits.com/2010/06/29/moh-issues-and-resolution/

JB

[AT]

Thank you for the info.  The two docs kind of contradict each other.  My application is CME not CUCM.

This  format mentioned:

•16-bit PCM wav file

•Stereo or mono

•Sample rates of 48 kHz, 32 kHz, 16 kHz, or 8 kHz

The voice-bits says only 8K Hz audio ?

Will CME be able to use 48Khz ?

AT

[Jitender Bhandari · Accepted solution]

Hi At,

For CME all i can find is below

music-on-hold filename containing G.711 A-law or u-law 8KHz encoded audio file (.wav or .au format). The file must be loaded into the routers flash memory, e.g., flash:/moh.au or flash:/audio/moh.au The minimum supported file size is 100 Kb.

Nothing for  48Khz on CME.

I can confirm that the below is for CUCM

This  format mentioned:

•16-bit PCM wav file

•Stereo or mono

•Sample rates of 48 kHz, 32 kHz, 16 kHz, or 8 kHz

(Rate if it helps)

JB

[AT]

Thank You !

[Jitender Bhandari]

Hi AT,

I also find below for you, it for UC520 running CME, but there is not much difference other than capacity.

https://sbkb.cisco.com/CiscoSB/GetArticle.aspx?docid=f09fd24f2b13491d96c2f314a1806a6e_Music_on_Hold_MoH__file_Standard_Format_Conversion.xml&pid=2&converted=0

(Rate if it helps)

JB