MOH for incoming calls

[janeyrachel]

We are currently running CCM 5.1 on a network with about 40 cisco IP phones. MOH works perfectly for transfers within the network. However, for incoming calls, all you hear are 3 beeps that keep re-occuring. How do we activate MOH for external calls on hold?

[Rob Huffman]

Hi Rachel,

It's hard to say without knowing a few more details, but I would check that you have assigned a MRGL to the Gateways;

Here are some docs that may help :)

If you go through the step by step for CCM 5.1(x) MOH, you will probably find the issue;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmfeat/fsmoh.html

Media Resources Interactive Voice Network Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f8b30.shtml

CallManager Music on Hold Frequently Asked Questions

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080094766.shtml

Let us know,

Rob